Risk-Free Guarantee Terms & Conditions

Under the Risk-Free Guarantee, Digium® will refund the purchase price of any qualifying Digium product(s) for any customer that is not 100% satisfied with the performance of the Digium product(s) they purchased.

To qualify, the customer must

• register the product at www.digium.com/register.


• contact Digium Tech Support within 30 days of installation.


• allow a minimum of five business days to resolve trouble.


• provide the original invoice for the purchase.

During the troubleshooting / technical support process, the customer should expect to

• use a Genuine Asterisk® distribution.


• disclose server details (model, revision, Linux® distribution, etc).


• provide Digium Tech Support remote access to your server via an ssh connection.


• cooperate with reasonable testing to show symptom(s) and/or test a provided solution.

All Digium products are covered except for the following products which DO NOT qualify for this offer:

• TE110 single span T1/E1 PCI card, EOL


• TDM400 4-port analog PCI card, EOL


• S101i IAXy ATA

If Digium can not resolve the trouble to the customer's complete satisfaction, the customer may return the product(s) for a full refund of the purchase price up to MSRP. The refund will be paid in US Dollars only, to the same entity listed on the invoice. There is no predetermined end date for this offer, but Digium reserves the right to discontinue this offer at any time. Digium may, in its sole discretion, make exceptions to the terms of this offer to accommodate special customer circumstances or to protect from fraudulent claims. Digium is committed to complete customer satisfaction. See also Exceptional Satisfaction Program FAQ.