8 Technical Considerations When Upgrading Your Call Center Phone System

By Emily Arnold

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within [...]

 

An Interview with Digium’s VP of Worldwide Sales & Service

By Judie Powell

I recently sat down with Digium’s VP of Worldwide Sales & Service, Steve Harvey, to discuss his time in the telecom industry and how his diverse background has helped Digium’s [...]

 

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]

 

Indiana Phones and the Firmware of Intrigue: A Digium D-Series Phone Update

By Malcolm Davenport

Maybe you fancy yourself a raider. Maybe you like to explore dark temples filled with doom. Maybe you wear a dirty fedora and you named the dog Indiana. You’re in the [...]

 

8 Features to Look for in a Call Center Phone System

By Emily Arnold

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound [...]

 

Manage Your Contact Center Better with the Switchvox Wallboard

By Matthew Hilton

The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps you’re an IT provider with [...]

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