Educate Yourself, UC in Education

By Matthew Hilton

Telephones in schools are so prevalent and ubiquitous that most of us take their use for granted. Every day, faculty utilize their telephone systems for all manner of communication. Staff [...]

 

3 Ways Call Reporting Helps Call Center Managers Improve Customer Experience

By Mike Taylor

For call centers, or organizations with dedicated sales or support staff receiving and routing calls, caller or customer experience is one of the most important aspects of success. For instance, [...]

 

Partner Spotlight: NSS

By Judie Powell

We like to spotlight Digium’s many trusted resellers and help our prospective customers get to know the partners who are certified to help them find a better communications solution with [...]

 

CommCon is just around the corner!

By Julie Webb

Guest blogger – Dan Jenkins –Based in Kent, Dan’s is the founder of Nimble Ape Ltd, which he started at the beginning of 2014. Dan loves working with Node.js and [...]

 

Thought leaders already submitting talks for AstriCon!

By David Duffett

We’re already working on AstriCon with the goal of making it yet another amazing Asterisk Community event, and – as you know – the biggest part of that is attracting [...]

 

Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business

By Mike Taylor

Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for Customer Relationship Management. CRMs help [...]

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