Inside the Asterisk

Month: September 2010

Digium Switchvox: Different Things to Different Businesses

By Julie Webb

We’ve sold traditional Nortel phone systems since 1987 and 3Com phone systems since 1999. We could see the writing on the wall in 2009 and decided to replace those two manufacturers with Digium’s Switchvox. In what we thought was a bold and somewhat risky move, has come to become one of our best business decisions we’ve ever made. In the past, we (just like our fellow traditional PBX competitors) had to make the Nortel or 3Com product fit into every business. If a customer needed something a little special that was always a big deal and a big expense. Expensive licenses, dedicated servers and complicated installations would make the solution painfully expensive. Not so, with our new PBX Swiss army knife, Digium’s Switchvox. [...]

The IVR Clinic with Allison Smith

By Allison Smith

The 15 Commandments of IVR - Commandment #8: “Thou Shalt Not Give Directions to Your Office/Facility” We’ve probably all heard the option in a typical IVR tree, offering “…for directions to our office, press 7”. You have also probably speculated as to whether or not anyone actually makes use of that option, and whether the option is even remotely necessary, especially with the prevalence of GPS mapping available in most hand held PDA devices, and being pretty much standard in most newer cars. I can tell you that almost every day I have to read extremely long, convoluted, and complicated instructions on how clients can make their way to offices, which I record for IVR trees for both Asterisk and non-Asterisk customers – it’s a feature of the phone tree which people think of as a courtesy; a necessity, and a lovely considerate “extra” to work into their menu. [...]

Planes, Trains, Automobiles….Teleportation?

By Julie Webb

Whether you travel by planes, trains or teleporters, we hope to see you at one of these upcoming events! MidSize Enterprise Summit, September 19th - 22nd, Visit us at booth #204 Tuesday, September 21st, 3:40-4:10PM Boardroom Presentation David Hardy, Director of Business Development [...]

AsteriskNOW 1.7.1 now available with add-on installer module for FreePBX

By Digium Webteam

AsteriskNOW 1.7.1 has been released with a new module for FreePBX that allows installation of Digium add-on software from within the web-based interface. Now there's no command-line work to be done to get Digium's G729 codec, Fax for Asterisk, HPEC, or Skype for Asterisk. We've also made some changes to make AsteriskNOW even friendlier for newcomers to the Asterisk community. Together with the DAHDI configuration module that began shipping with 1.7.0, these modules make Asterisk administration even easier. Download AsteriskNOW today, and burn it to a CD or start it in a virtual machine. In minutes you can turn your computer into your next phone system! [...]

How to Lower Monthly Phone Expenses

By Digium Webteam

I’ve been in the IT industry a long time, and I’ve seen lots of changes. When the economy was going strong, many clients wanted the latest and greatest – and they didn’t mind paying extra for every little bell and whistle. This worked well for a lot of VARs for a lot of years. When the economy turned sour, companies that had made their mark by making fast, product-based (rather than service-based) sales had a much harder time staying in business. In fact, 40,000 of the 250,000 VARS in the United States went out of business in 2009. [...]