What makes Clarity’s Asterisk-based technology innovative?
Based in Chattanooga, Tenn., Clarity is the leading supplier of amplified telephones, notification systems, assistive listening devices and other communications devices for millions with hearing loss. With Asterisk-based technology, the company created ClarityLogic, a first-of-its-kind service that enables customer representatives to remotely retrieve and adjust settings, quickly resolving customer issues. This is critically important for Clarity’s primary customer—senior citizens—as many have a difficult time hearing, remembering and performing complex, technical instructions given over the phone.
“If it weren’t for Asterisk and the Asterisk community, we would not be able to deliver the level of customer support that we are now capable of providing,” said Doug Kilgore, systems engineer, Clarity. “We have been providing amplified phones to the senior population for decades and we’ve come to understand that many seniors need help with new technology. That’s why we designed ClarityLogic, so the end-user can easily have their phone adjusted or optimized for them at any time. Thanks to Asterisk, we simplified the customer support process, minimized user error and dramatically reduced the number of product returns.”
“Asterisk is used in many ways today in both large corporations and SMBs, from establishing voicemail systems to setting up PBXs to building gateways and protocol converters,” said Mark Spencer, creator of Asterisk and Digium’s chief technology officer. “The Digium Innovation Award recognizes the best of the best and Clarity has certainly illustrated its inventive use of Asterisk. We are pleased to recognize Clarity for its accomplishments and look forward to highlighting future innovations from the Asterisk growing community.”
Be sure to check out our innovative friends, Clarity Products, at www.facebook.com/ClarityProducts or keep up with their latest happenings and product news by following them on Twitter (twitter.com/CLARITYPRODUCTS).
Are you an innovator?
The Digium Innovation Award is designed to recognize developers, customers and partners for outstanding achievements that are improving business processes, overcoming technology challenges and enhancing the company’s bottom line. Asterisk innovators are invited to participate in the 2012 competition by submitting an application online at http://www.digium.com/en/company/awards/innovation.php.