This week on Asterisk Live, Prince Singh, AVP Technology at Drishti-Soft, joins the call to talk about enterprise grade communications solutions built on the Asterisk communications platform. Watch the video to see Prince discuss their solution. Additionally, read below to see what Dhristi had to say about their Asterisk implementation.
Drishti-Soft uses Asterisk to offer communication solutions that empower enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), Service Oriented Architecture (SOA), and Software as a Service (SaaS).
Drishti-Soft are the producers of AMEYO, an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has won numerous awards over the years, most recently being awarded the 2013 TMC Labs Innovation Award and Deloitte Technology Fast50 India 2013.
Drishti-Soft recognises that Asterisk is a widely accepted and one of the most active open-source components. It provides wide capabilities in terms of the telephony endpoint technologies it supports. Globally, Asterisk’s TDM (ISDN PRI) and SIP implementation is amongst the most used and updated. Additionally, Asterisk allows easy extension and integration capabilities.
We use Asterisk as a soft-switch to make call-legs (whether SIP or ISDN PRI) and have implemented at more than 1,500+ setups in 40 countries. The Asterisk we deployed has been integrated with variety of switches and environment. In addition, we are able to complement Asterisk with our proprietary voice processing and bridging application on arms-length distance very easily. We have been able to benchmark and scale Asterisk for more than 1,000 channels on a single Commercial Off The Shelf (COTS) server machine.