Lorenzo Emilitri, founder of Loway, joins this edition of Asterisk Live to talk about improving performance via measurement and analytics. Loway is a Swiss development company that provides professional solutions for contact centers based on Asterisk. In the interview, we discuss the results of recent research conducted into customer satisfaction. There has been lots of feedback and excitement surrounding the positive results, and Lorenzo and I have both blogged on the topic. You can read Lorenzo’s post discussing Asterisk in the Call Center and access the survey results there, as well. You may also want to read my post, Asterisk Reviews, on NoJitter. Enjoy the video and be sure to stop by Loway’s booth at this year’s AstriCon!