Are you curious about how Unified Communications (UC) solutions are evolving in the current market, both for SMBs and enterprise organizations? In this week’s episode of Digium Live, we take a closer look at industry UC trends.
I had the honor of talking with Rob Arnold, principal analyst, Information and Communication Technologies (ICT) for Frost & Sullivan. Rob has over 20 years in the telecommunications industry and has been tracking shifts in UC and collaboration, fixed-mobile convergence, and other technologies and tools that are reshaping the work environment.
In fact, during our conversation, I asked Rob specifically about user experience and personalization and how those trends are influencing UC and the expectations that businesses have from UC tools. We also talked a bit about the desk phone’s lifespan given the increasing dependency upon mobile devices and the demand for UC mobile apps. Rob also addresses some things to look for in the second half of 2015.
This episode of Digium Live provides a truly interesting look at the communications market, specifically around UC and the business requirements that continue to shape future tools and features. Take a few minutes to hear for yourself what Rob has to say about these important industry trends and how they may impact how your business communicates.
Watch this week’s episode of Digium Live! below and tune in every two weeks for a new episode