UC For You: The Road Warrior

By Brian Ferguson

Business travel can be pretty awful, especially for those who consistently spend a large portion of their work week on the road. Day after day, having to deal with delayed or canceled flights, fickle rental car companies, bad airplane food, and skimpy hotel continental breakfasts… any one of those things is enough to test a person’s patience. Yes, the business traveler, or “Road Warrior” has a difficult job: meeting their goals by connecting to their customers, co-workers, and managers with little or no face-to-face contact in the office. And when it gets down to it, the company’s business communications system may be the only thing keeping that Road Warrior in sync with the happenings back at HQ (aka, the corporate home office).

Today, we wrap up our blog series, UC for You, by taking a closer look at how Switchvox, with its advanced UC features, arms the dedicated business traveler (and other remote employees) with the proper tools to combat the pain of doing business on the road. Modern UC systems can be a Road Warrior’s best friend. A solid UC solution provides features to help the off-site sales person maintain relationships with clients, while also staying connected with the office and feeling as if they are truly a part of the company – no matter where they happen to be working that day. It’s not uncommon for a remote salesperson to rarely, if ever, meet the corporate support team in person; yet they still have to work together and communicate regularly to meet goals and keep the company on track. Road Warriors need tools that provide the same user experience on the road as they would get sitting at a desk in the office.

Before jumping into the specific UC features that make a mobile worker’s life easier, I want to point out some well known (albeit fictional) “Road Warriors,”  These characters certainly helped focus the spotlight on the plight of the seasoned business traveller – and those who happened to be in their paths.

#1. Del Griffith (John Candy )- Planes, Trains, and Automobiles

Del Griffith is the lovable, overly-optimistic, and eccentric shower curtain salesman from the hilarious movie, Planes, Trains, and Automobiles. Del isn’t the most successful salesman ever, but he certainly is committed. In fact, at one point in the movie, he reveals that he hasn’t been home for years! Now, that’s a Road Warrior.

Del Griffith UC for You

“I like me. My wife likes me. My customers like me. ‘Cause I’m the real article. What you see is what you get.”      – Dell Griffith

#2- Ryan Bingham (George Clooney) – Up in the Air

Ryan Bingham is the ultimate business traveler. He has the process down to a science and becomes the youngest person to ever accumulate 10 million frequent flyer miles. Although, he’s not exactly the guy you want to see coming to your office (given he fires people for a living). Still, it’s interesting to see how a professional traveler works his magic.

Ryan Bingham UC for You

“Last year I spent 322 days on the road, which means I had to spend 43 miserable days at home.”

– Ryan Bingham

#3 Max Rockatansky (Mel Gibson) – Mad Max 2 The Road Warrior

This ultimate Road Warrior was so awesome that the movie included the name “road warrior” in the title, “Mad Max 2: The Road Warrior.” Mel Gibson’s character was a man of few words, but he knew what he wanted. This movie really doesn’t have anything to do with mobile workers or business travelers (other than they too probably want gasoline), but this movie title is just too good not to include in this list.

Mad Max UC for You

“I only came for the gasoline.”- Max Rockatansky

Now that we’ve pointed out a some of the more famous “road warriors” in pop culture, let’s take a closer look at how today’s UC systems can help the mobile worker be a more productive, successful employee.

The Power of the Mobile UC

Switchvox is the perfect fit for companies with a mobile workforce of any size. It allows companies to provide the identical calling and presence features to mobile workers that internal office employees enjoy. This eliminates the disconnect that mobile workers often feel out in the field.

 Switchvox Softphone for iPhone (coming soon for Android!)

The Switchvox Softphone for iPhone gives mobile workers the exact same user experience on a mobile device that you would expect on a desk phone. Remote employees can stay in touch with customers or other internal contacts with standard call control features like receive and make calls, transfer, conference, hold, and send to voicemail. What’s really great is that users also get advanced calling features like call recording and touch-transfer.

The softphone now brings UC features to those in the field that were previously reserved for office employees. This includes features like status, visual voicemail, contacts, and the ability to see who’s available or on the phone with Favorites. The softphone also works on Wi-Fi, LTE giving the user free connectivity from anywhere. And now, remote employees can keep their work and personal life separate because when they make a call using the softphone, the receiver sees the work caller-ID as opposed to their personal caller-ID.

Call Rules

Often called “Find Me Follow Me,” call rules give each user the ability to determine which device(s) ring when they receive an incoming call. They can choose to have all devices ring simultaneously or in some strategic order. Call rules makes sure that people can find them anytime, from anywhere. Now your mobile staff can manage their devices purely by changing their status!

Converged Phones

Converged Phones allow users to have up to six devices connected together, share the same voicemail, and publish one extension for people to dial. Users can also seamlessly transfer calls from one device to the other.

Reporting:

Even if someone works remotely, Switchvox can run productivity reports on them when they use their mobile softphone to dial out. Now you can monitor the performance of all employees, regardless of where they work.

As you can see, Switchvox is the perfect fit for the mobile workforce. Now is the time to check out a demo of Switchvox and see how you can improve the performance of your mobile staff overnight!

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