Improve Your Company’s Customer Experience with Switchvox 6.2

By Brian Ferguson

Customer Service Switchvox 6.2

There is nothing more important to a company than the customer experience it delivers.  How a customer interacts with company employees and systems can make or break sales and has a direct effect on revenue and profit for that organization.  When executed well, a quality customer experience can ensure a lasting relationship with a customer and increase revenue.

With this idea in mind, we are extremely excited to announce Switchvox 6.2, the latest release of our award-winning business phone system.  Switchvox 6.2 focuses on helping your company deliver the best customer experience possible with:

  • New multimedia chat and screen-sharing
  • A new wallboard for contact centers
  • Advanced queue call control
  • Guided Tours that can help you navigate through the setup and new features.


Let’s take a closer look at Switchvox 6.2 and see how these new features work!


To see Switchvox 6.2 in action, sign up for our live demo and see for yourself how Switchvox can change the way your company communicates.


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About the Author

Brian Ferguson

Brian Ferguson is the Product Marketing Manager for Switchvox. Since becoming part of the Digium team in 2010, Brian has worked in multiple sales and marketing roles supporting Diguim’s reseller channel and helping SMB customers use Digium solutions to solve their business telephony challenges. With an additional 10 years of sales management experience in a retail environment, Brian has extensive experience working with a diverse range of technical products and brings a unique perspective in helping problem solve for customers. He graduated with honors with a BS in Business Management from the University of Alabama at Huntsville. He enjoys numerous, short walks on the beach (as opposed to long ones) and loves to travel.

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