Since the release of the updated Switchvox Softphone App, I have been taking more and more of my calls from my iPhone as I move around the office. As my mobile usage has increased, I rediscovered the power of another, older Switchvox feature that gives me unparalleled flexibility in how I take and manage active calls. This is the Rapid Transfer feature of the InCall Menu.
Using Rapid Transfer
With just a few minutes of easy setup, I can configure two items to take advantage of the Rapid Transfer feature. First my extension is configured to ring both my desktop Digium IP Phone and my Switchvox Softphone App. The second configuration is my desk phone, designated as ‘1’ for Rapid Transfers, and my mobile app is designated as ‘2’. With this configuration, I can answer all my calls from either device, and with three presses of the dial pad, I can easily move calls back and forth between the two devices without interrupting the call. The person I am talking to can’t even tell the transition has happened.
Flexibility with Calls
Here’s a scenario that illustrates the powerful Rapid Transfer feature.
Let’s say I’m speaking to a colleague at their desk. My mobile app starts buzzing. When I look at my phone, I see it’s an important client calling that I need to speak with, and I won’t make it back to my desk before the voicemail system picks it up, so I answer the call. This is not a conversation I want to have in my colleague’s office or the hallway, so I begin walking to my office while exchanging pleasantries with the client. I get to my office as the conversation starts to get serious, but I would rather take the call on my desk phone because the handset is more comfortable to hold than my small mobile device. I pull up the dial pad on the mobile app and dial **1. My desk phone immediately begins ringing. When I answer my desk phone, the call is moved to that device, and the call on my mobile application automatically hangs up. I don’t have to tell the client to hold on, transfer her or ask if I can call her back. She can’t even tell anything has happened. I can now finish the call on my preferred device.
You can see the power and convenience this provides. Calls can move the other way as well. If I’m about to leave my office and a call comes in, I can answer it on my desk phone, then migrate it to my mobile device to finish the call if I need to get on the road for a meeting.
A total of six devices can be configured to have calls handed off between them. I have a home office with another Digium IP Phone attached to our Switchvox and have had occasions when I start a call on my desk phone at the office, move it to my mobile device for the drive home, and then move it again to my desk phone at home to finish the call.
In my next blog post, I’ll tell you how you can still take advantage of the power of the Switchboard when you’re on the road and away from your desk phone.