How to Customize Your Switchvox Call Rules

By Matthew Hilton

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received?  Even better, you don’t have to remember difficult keystrokes, star commands or odd voicemail prompts either. Unlike traditional handsets that simply have a Forward setting, button or key sequence you activate to enable and disable when setting up Switchvox call rules, you simply use your web browser and click through your native language prompts.

By default, every Switchvox User is set up with two standard call rules: Do Not Disturb and Standard Default. You can see them in the image below.

switchvox call rules

Switchvox Call Rule 1: Do Not Disturb

As the name implies, this call rule silences any incoming calls to your phone (your phone doesn’t ring) whenever your status is set to Do Not Disturb. Where do calls go you might ask? Well, they go to your Voicemail. How can you tell? Because Switchvox makes reading your calls rules simple, you can easily see them right from the interface.

Switchvox Call Rule 2: Standard Default

With the Standard Default setting, any time during any status, your phone calls will end up in your Voicemail after 5 rings.

Let’s say we want to edit our Standard Default call rule. Perhaps we’d like it to try us at our desk for 3 rings, then try us on our cell phone for 5 rings, and then go back to our Switchvox Voicemail. It might be easier than you think.

Let’s start by clicking the edit button on the Default Standard call rule.

editing switchvox call rules

Next, follow the steps in this short video to alter your call rule.


Of course, there is a lot more you can do with call rules, too, like sending calls to your voicemail automatically when you’re out of the office. Or, perhaps you’d like phone calls to ring your desk and a secondary phone at the same time. You can do that too.

Have a specific Switchvox call rule you’d like us to showcase? Leave it in the comments below and let’s see how creative we can get!


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About the Author

Matthew Hilton

Matthew is the Switchvox Product Marketing Manager for Digium. Matthew has spent the last 15 years in various IT roles working for multiple Fortune 500 companies and Value-Added Resellers. Not one to sit idly by, his job titles have included, Business Analyst, Systems & Network Engineer, VOIP Engineer, Programmer and Marketing Specialist. He graduated from Eastern Connecticut State University with a BA in English and a focus on Business Information Systems.

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