Asterisk Contact Center Survey – Results will be interesting!

By David Duffett

If you have been using Asterisk for a few years, you will remember back in 2014 Loway (the company behind QueueMetrics) released the first Asterisk contact center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction by polling existing QueueMetrics users. But things took on a life of their own, and the result gave great insights on and an overview of the way Asterisk was used in the contact center industry in 2014.

Well, now it’s time to bring things up-to-date and do it again! Loway needs your precious support to find out:

  • Which model of PBX is the most used worldwide?
  • How satisfied are customers and users around the world?
  • How big are Asterisk contact centers today?

The survey will only take 5 minutes, responses are anonymous, and the results are sure to give a better perspective and understanding of Asterisk in the contact center – both in terms of the industry and market.

If you complete this short survey, you can opt-in and receive a copy of the final survey in October 2018, or you can remain anonymous if you prefer.

The Loway team personally wants to thank YOU for every second invested in the survey, and they plan to go through the results and what can be learned from them in a special session at AstriCon 2018 in Orlando, FL October 9-11.

Be sure to get your AstriCon pass here: www.astricon.net

And please complete the short survey ASAP HERE! It closes in September.

I look forward to seeing you in Orlando!

All the best,

David

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About the Author

David Duffett

David works with the Worldwide Asterisk Community for Digium, and is an Asterisk enthusiast in addition to being a Chartered Engineer, globally experienced trainer and public speaker. His experience includes Air Traffic Control communications, Wireless Local Loop, Mobile Networks, Computer Telephony, Voice over IP and Asterisk specifically. In addition to many web articles, David's publications include Asterisk 1.4: The Professional's Guide (Packt, co-author) and the contribution of a chapter (on Internationalisation) to Asterisk: The Definitive Guide (O'Reilly). David is editorially responsible for AstriCon (THE annual global Asterisk event) where he also introduced the 'Fastest Dude to the Dialtone' contest some years ago. He is a frequent speaker at AsterConference Asia (David has also MC'd at this event), IT Expo (East and West) and a number of corporate events. He has also spoken at numerous other conferences - VoIP Developer, Speech World, CT Expo and UC Expo to name a few.

See All of David's Articles