Brian Ferguson

Product Marketing Manager, Switchvox

Improve Your Company’s Customer Experience with Switchvox 6.2

By Brian Ferguson

There is nothing more important to a company than the customer experience it delivers.  How a customer interacts with company employees and systems can make or break sales and has

Faxing Over IP: Why is This So Difficult?

By Brian Ferguson

Evaluating, purchasing and implementing a Unified Communications (UC) system is a big project with its share of technical and financial considerations to make. While some UC deployments can seem complex,

5 Common SIP Trunking Pitfalls and How to Avoid Them

By Brian Ferguson

SIP Trunking has changed the way companies pay for phone service.  Today, over 66% of companies have adopted SIP Trunking and are saving up to 70% off their monthly phone

3 Ways UC Improves Employee Work-Life Balance

By Brian Ferguson

It’s not easy to find a healthy balance between our work and personal lives. For most of us, our jobs provide the means to support ourselves and our family.  A typical

Get the Most out of Your Phone System with IVRs

By Brian Ferguson

Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today.  IVRs include a wide range of options and integration possibilities