Brian Ferguson

Product Marketing Manager, Switchvox

About the Author

Brian Ferguson is the Product Marketing Manager for Switchvox. Since becoming part of the Digium team in 2010, Brian has worked in multiple sales and marketing roles supporting Diguim’s reseller channel and helping SMB customers use Digium solutions to solve their business telephony challenges. With an additional 10 years of sales management experience in a retail environment, Brian has extensive experience working with a diverse range of technical products and brings a unique perspective in helping problem solve for customers. He graduated with honors with a BS in Business Management from the University of Alabama at Huntsville. He enjoys numerous, short walks on the beach (as opposed to long ones) and loves to travel.

Get the Most out of Your Phone System with IVRs

By Brian Ferguson

Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today.  IVRs include a wide range of options and integration possibilities

The Rise of Mobility in Healthcare

By Brian Ferguson

If you’ve had a doctor’s appointment recently, or been a patient or visited a friend or loved one in the hospital lately, I’m sure you’ve noticed that medical technology has

The Growing Scale of Cloud-based Phone Systems

By Brian Ferguson

For the decade or so that Cloud-based or hosted phone systems have been available, they’ve been mostly known as a small business solution.  From inception of the hosted PBX, the

Most Commonly Asked Questions When Evaluating a Phone System

By Brian Ferguson

As businesses are evaluating phone systems for a new purchase, or as part of an upgrade to a legacy system, there are some fairly standard questions that tend to come

Gaining Visibility into Your Mobile Sales Team with UC

By Brian Ferguson

The world of sales has changed significantly in recent years, mainly driven by advancements in technology. The sales organization has been influenced by technology available to customers, which has drastically increased