Jim Machi

VP of Marketing

About the Author

Jim Machi is the Vice President of Marketing for Sangoma. He is responsible for developing and executing the global marketing plan, including digital strategy, partner marketing, content generation, lead generation activities, and launch planning.  Prior to Sangoma, Jim spent time at Dialogic and Intel in various roles, including business unit general manager and SVP of product management and marketing. Jim has a BSEE from the University of Pennsylvania and an MBA in finance from NYU.

What is the Impact of the RingCentral & Avaya Partnership?

By Jim Machi

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the messaging at Enterprise Connect 2020

The Importance of Customer Satisfaction with Your SIP Trunking Service

By Jim Machi

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really what keeps the business running.

The End of Voicemail?

By Jim Machi

The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing all kinds of stuff, including

So…about yesterday…

By Jim Machi

Yesterday, I wrote a blog called “Is it Possible to Outgrow an Open Source PBX?”. The blog was misconstrued with regards to how I stated the premise of situations that

Is it Possible to Outgrow an Open Source PBX?

By Jim Machi

An update to this blog post can be found here or at the bottom of this page. Many small businesses have started with an open source PBX like FreePBX or