Matthew Hilton

Switchvox Product Marketing Manager

About the Author

Matthew is the Switchvox Product Marketing Manager for Digium. Matthew has spent the last 15 years in various IT roles working for multiple Fortune 500 companies and Value-Added Resellers. Not one to sit idly by, his job titles have included, Business Analyst, Systems & Network Engineer, VOIP Engineer, Programmer and Marketing Specialist. He graduated from Eastern Connecticut State University with a BA in English and a focus on Business Information Systems.

Don’t Let the Summer Heat Ruin Your Phone System

By Matthew Hilton

With spring temperatures rising and summer nearly here, don’t let your phone system fall victim to overheating or meeting an untimely and costly demise. With many legacy systems only relying

How to Customize Your Switchvox Call Rules

By Matthew Hilton

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received?  Even better, you don’t have to remember difficult

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do

Manage Your Contact Center Better with the Switchvox Wallboard

By Matthew Hilton

The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps you’re an IT provider with

Power Your Voice Communications with Digium SIP Trunking Services

By Matthew Hilton

Did you know that Digium offers stand-alone SIP trunking services? That’s right! The company that’s been a leader in all things VoIP for almost 20 years is also a wonderful choice