Mike Taylor

Content Marketing Specialist

About the Author

Mike Taylor is a Content Marketing Specialist at Digium. He’s a small business and entrepreneurial enthusiast, and before joining Digium he spent years helping startups and businesses of all sizes grow using content and digital marketing strategies. He covers business and communication topics on Digium’s blog and on other business publications as well.

5 Tech Tips to Improve Productivity in Doctors’ Offices

By Mike Taylor

Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother workdays. One common source of

3 Ways to Improve Customer Experience Over the Phone

By Mike Taylor

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you to lose potential customers and

3 Ways Call Reporting Helps Call Center Managers Improve Customer Experience

By Mike Taylor

For call centers, or organizations with dedicated sales or support staff receiving and routing calls, caller or customer experience is one of the most important aspects of success. For instance,

Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business

By Mike Taylor

Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for Customer Relationship Management. CRMs help

4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience

By Mike Taylor

Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to return after a visit with