Mike Taylor

Content Marketing Specialist

About the Author

Mike Taylor is a Content Marketing Specialist at Digium. He’s a small business and entrepreneurial enthusiast, and before joining Digium he spent years helping startups and businesses of all sizes grow using content and digital marketing strategies. He covers business and communication topics on Digium’s blog and on other business publications as well.

Customer Service Tips for Your Small Call Center

By Mike Taylor

If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation. Take Ryan Block for example.

3 Basic Phone Answering Mistakes Every Business Should Avoid

By Mike Taylor

Did you know that the way you answer your phone can actually help or hurt your business? That’s right. The way you answer your phone serves as your business’s first

Business Phone Systems Buyer’s Guide: Things You Need to Know Before Buying a Business Phone System

By Mike Taylor

You may not realize it, but having the right business phone system can drastically improve your business. Most people don’t immediately think of investing in a new business phone system

10 Conference Call Etiquette Tips to Make Your Meetings More Productive

By Mike Taylor

Ah, conference calls. They have the ability to make meetings so much more convenient, but like any technology, conference calls come with a certain amount of “learning pains.” After all,

5 Productivity Tips for Small Businesses

By Mike Taylor

Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very little? Don’t worry, you’re not