Inside the Asterisk

How to Customize Your Switchvox Call Rules

By Matthew Hilton

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received?  Even better, you don’t have to remember difficult [...]

8 Technical Considerations When Upgrading Your Call Center Phone System

By Emily Arnold

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within [...]

An Interview with Digium’s VP of Worldwide Sales & Service

By Judie Powell

I recently sat down with Digium’s VP of Worldwide Sales & Service, Steve Harvey, to discuss his time in the telecom industry and how his diverse background has helped Digium’s [...]

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]

Indiana Phones and the Firmware of Intrigue: A Digium D-Series Phone Update

By Malcolm Davenport

Maybe you fancy yourself a raider. Maybe you like to explore dark temples filled with doom. Maybe you wear a dirty fedora and you named the dog Indiana. You’re in the [...]