Inside the Asterisk

Category: Business Communications

5 Tips for Learning How to Use Your Office Phone System

By Tyler Hurt

Learning how to use a new office phone system may seem like a daunting task, but it doesn’t have to be! Fortunately, Switchvox Product Marketing Manager Matthew Hilton recently sat [...]

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]

Calling All MSPs! Learn How to Add Voice to Your Portfolio

By Wayne Landt

Throughout my time in the telecom industry, I’ve realized that many managed service providers (MSPs) typically don’t offer voice services. Oftentimes, it’s because they have felt it is a unique [...]

3 Ways to Improve Customer Experience Over the Phone

By Mike Taylor

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you to lose potential customers and [...]

Expanding your knowledge about technologies and telephony can be fun!

By Matthew Hilton

Learning Resources Did you know that Digium offers a selection of top-quality, highly-rated, business-enhancing IT-focused webinars?  While Digium may be a Unified Communications provider first and foremost, we also care [...]