Inside the Asterisk

Category: Call Centers

Does Your Business Have a Call Center?

By Mac McCarver

Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call center functionality or even if [...]

Asterisk Contact Center Survey – Results will be interesting!

By David Duffett

If you have been using Asterisk for a few years, you will remember back in 2014 Loway (the company behind QueueMetrics) released the first Asterisk contact center client satisfaction survey. Loway ran the survey as [...]

8 Technical Considerations When Upgrading Your Call Center Phone System

By Emily Arnold

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within [...]

8 Features to Look for in a Call Center Phone System

By Emily Arnold

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound [...]

Call Center Wallboard from Switchvox

By Matthew Hilton

Switchvox Call Center Wallboard The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps [...]