Inside the Asterisk

Category: Call Centers

Unified Communications and Improved Service Time

By Jim Machi

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual [...]

Does Your Business Have a Call Center?

By Mac McCarver

Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call center functionality or even if [...]

Asterisk Contact Center Survey – Results will be interesting!

By David Duffett

If you have been using Asterisk for a few years, you will remember back in 2014 Loway (the company behind QueueMetrics) released the first Asterisk contact center client satisfaction survey. Loway ran the survey as [...]

8 Technical Considerations When Upgrading Your Call Center Phone System

By Emily Arnold

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within [...]

8 Features to Look for in a Call Center Phone System

By Emily Arnold

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound [...]