Inside the Asterisk

What is the Impact of the RingCentral & Avaya Partnership?

By Jim Machi

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the messaging at Enterprise Connect 2020 [...]

Choosing between On-Premise and Cloud? Here’s How.

By Laura Jane Crocker

The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering, which can limit their perspective [...]

The Importance of Customer Satisfaction with Your SIP Trunking Service

By Jim Machi

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really what keeps the business running. [...]

Remote IP Phone Security

By Scott Beer

The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks as well as many more, [...]

The End of Voicemail?

By Jim Machi

The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing all kinds of stuff, including [...]