Inside the Asterisk

Which Phone System Deployments are Right for Government Agencies?

By Mac McCarver

Every government agency is different, and the considerations that are most important to their technology decisions are as varied as the valuable work they perform for the public. This extends [...]

What Does Sangoma Actually Say about UC?

By Jim Machi

Some readers of this blog ask me from time to time what I actually say when talking to press and analysts. Well, if you’ve been a regular reader, all I’ll [...]

Vacation Mode: UC Tricks for Workaholics on Vacation

By Jessica Campas

It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall happiness. Traveling with family and [...]

Data Traffic Trends and the (5G) Impact on Enterprise Communications

By Jim Machi

A couple of months ago, I spent some blog time going over the Cisco Visual Networking Index (VNI) report, specifically talking about the coming impact of video and WiFi on [...]

Unified Communications Systems and Contact Center Features

By Jim Machi

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such [...]