Inside the Asterisk

Tag: Customer Experience

3 Ways to Improve Customer Experience Over the Phone

By Mike Taylor

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you to lose potential customers and [...]

3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience

By Mike Taylor

For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects of success. For instance, according [...]

Customer Service Tips for Your Small Call Center

By Mike Taylor

If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation. Take Ryan Block for example. [...]

3 Basic Phone Answering Mistakes Every Business Should Avoid

By Mike Taylor

Did you know that the way you answer your phone can actually help or hurt your business? That’s right. The way you answer your phone serves as your business’s first [...]

Auto-Attendants Shouldn’t Be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to [...]