Inside the Asterisk

Tag: Customer Experience

Auto-Attendants Shouldn’t Be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to [...]

Small Business Spotlight: Delicato Family Vineyard

By Mike Taylor

As we continue our National Small Business Week celebration, we’d like to highlight an inspiring success story from one of our valued customers – Delicato Family Vineyards. When people think [...]

5 Expenses Small Businesses Can’t Afford to Cut

By Mike Taylor

Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. In fact, Small Business Trends reported as of [...]

A Closer Look at Benefits of On-Premise Phone Systems [Video]

By Michael Kienzle

With businesses utilizing more cloud-based applications than ever before, you might think a hosted phone system is your only option when upgrading your business communications system.  For some companies, an on-site [...]

Power of Mobility: Switchboard to Go

By Adrian Phruksukarn

When using Switchvox, it’s hard not to acknowledge the Switchboard as a powerful tool that is invaluable to many users. It gives you a real-time view into calls that are [...]