Inside the Asterisk

Tag: Customer Experience

Switchvox Softphone App 3.0 Improves User Experience

By Adrian Phruksukarn

The Switchvox mobile development team released the 3.0 version of the Switchvox Softphone for iOS on December 5, 2016. The big change with this release was the integration of Apple’s [...]

On Target with Digium Partners: KME Systems

By Judie Powell

When searching for a technology reseller, a business wants to know that they are getting more than a “technical janitor,” and rather a true partner who always puts the customer’s [...]

Customer Service Pain Points a UC Solution Can Solve

By Digium Content Marketing Team

More than 70% of consumers say that valuing their time is the most important thing a company can do to provide them with good service. When a customer calls into [...]

5 Ways Your Business Can Use Call Recording

By Digium Content Marketing Team

Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there are several uses and advantages [...]

User Experience in Unified Communications: The Trends & Challenges

By Digium Content Marketing Team

Unified Communications (UC) takes core technologies, such as audio, video, real-time communications, and instant messaging and delivers them in a way that make employees more productive, while enhancing business communications [...]