Inside the Asterisk

Tag: How-To

How to Customize Your Switchvox Call Rules

By Matthew Hilton

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received?  Even better, you don’t have to remember difficult [...]

8 Technical Considerations When Upgrading Your Call Center Phone System

By Emily Arnold

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within [...]

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]

5 Tech Tips to Improve Productivity in Doctors’ Offices

By Mike Taylor

Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother workdays. One common source of stress [...]

3 Ways to Improve Customer Experience Over the Phone

By Mike Taylor

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you to lose potential customers and [...]