Inside the Asterisk

Tag: IVR

What’s the Difference in an Auto Attendant and IVR?

By Jessica Campas

We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well, and they are satisfied selecting [...]

VoIP for Real Estate Guide: 5 Reasons VoIP is a Smart Choice for Realtors

By Mike Taylor

Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system is lacking or outdated, it [...]

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]

3 Basic Phone Answering Mistakes Every Business Should Avoid

By Mike Taylor

Did you know that the way you answer your phone can actually help or hurt your business? That’s right. The way you answer your phone serves as your business’s first [...]

Auto-Attendants Shouldn’t Be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to [...]