Inside the Asterisk

The Advantages of Interactive Voice Response (IVR) for Healthcare

By Mac McCarver

One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of clinics and healthcare facilities: places [...]

Top Switchvox Capabilities for Healthcare Professionals

By Jason Mefford

The Switchvox Unified Communications (UC) solution is so flexible and easy to manage that it fits in well with just about any businesses. But the combination of features, integration capabilities, [...]

What’s the Difference in an Auto Attendant and IVR?

By Jessica Campas

We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well, and they are satisfied selecting [...]

VoIP for Real Estate Guide: 5 Reasons VoIP is a Smart Choice for Realtors

By Mike Taylor

Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system is lacking or outdated, it [...]

Top 2 IVR Mistakes and How to Avoid Them

By Matthew Hilton

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do [...]