Inside the Asterisk

3 Basic Phone Answering Mistakes Every Business Should Avoid

By Mike Taylor

Did you know that the way you answer your phone can actually help or hurt your business? That’s right. The way you answer your phone serves as your business’s first [...]

Auto-Attendants Shouldn’t Be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to [...]

Time to Terminate Your Robotic IVR System

By Allison Smith

Why You Should Adopt a Natural Voice for IVRs We find the depiction of robots in movies and television shows hugely entertaining. The idea of an automated entity behaving in [...]

Make Your Common Voice Prompts More Extraordinary

By Allison Smith

Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions over the phone. If we [...]

IVRs: 5 Things You Really Don’t Need to Say

By Allison Smith

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of [...]