Inside the Asterisk

Auto-Attendants Shouldn’t Be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to [...]

Time to Terminate Your Robotic IVR System

By Allison Smith

Why You Should Adopt a Natural Voice for IVRs We find the depiction of robots in movies and television shows hugely entertaining. The idea of an automated entity behaving in [...]

Make Your Common Voice Prompts More Extraordinary

By Allison Smith

Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions over the phone. If we [...]

IVRs: 5 Things You Really Don’t Need to Say

By Allison Smith

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of [...]

Top 10 IVR Mistakes

By Allison Smith

I have a few years under my belt voicing prompts for Asterisk systems and many other business phone systems, and I can tell you that there are some universal mistakes [...]