Inside the Asterisk

Tag: Switchvox

Don’t Let the Summer Heat Ruin Your Phone System

By Matthew Hilton

With spring temperatures rising and summer nearly here, don’t let your phone system fall victim to overheating or meeting an untimely and costly demise. With many legacy systems only relying [...]

How to Customize Your Switchvox Call Rules

By Matthew Hilton

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received?  Even better, you don’t have to remember difficult [...]

8 Features to Look for in a Call Center Phone System

By Emily Arnold

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound [...]

Call Center Wallboard from Switchvox

By Matthew Hilton

Switchvox Call Center Wallboard The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps [...]

Switchvox And Active Directory Integration: A Match Made In Security Heaven

By Matthew Hilton

As an IT administrator, managing local passwords for separate solutions is difficult, time-consuming, and requires constant maintenance. Using a centralized security solution like Microsoft Active Directory is the answer. Switchvox [...]