Digium ESP Risk-Free Guarantee Terms & Conditions

Under the Exceptional Satisfaction Program (ESP) risk free guarantee, Digium® will refund the purchase price of any qualifying telephony card, Switchvox appliance or Asterisk Add-on for any customer that is not 100% satisfied that the Digium product(s) they purchased performed as designed.

To qualify, the customer must

• Register the product at www.digium.com/register.
• Contact Digium Tech Support within 30 days of purchase.
• Allow a minimum of five business days to resolve trouble.
• Provide the original invoice for the purchase.
• Use the product in an application that is not outside of the stated product functionality.
• Use a Digium supported version of Asterisk® or AsteriskNOW™ (3rd party Asterisk distributions do not apply)
• Disclose server details (model, revision, Linux® distribution, etc).
• Provide Digium Tech Support remote access to your server via an ssh connection.
• Cooperate with reasonable testing to show symptom(s) and/or test a provided solution.
• Update versions of software and/or drivers to the latest versions (refusal to upgrade will automatically eliminate eligibility in the ESP program)

For a complete list of the products covered, please see the Exceptional Satisfaction Program FAQ.