Drishti Soft Solutions Pvt Ltd

Drishti Soft Solutions is a telecom technology company with significant expertise in wireless (2.5G/3G), Voice over Packet (VoP), and related enterprise applications. Our mission is to foster innovation to provide superior solutions to our customers. Drishti's strength is its very strong technology team with innovation at the core. It hires the best talent, and gives them complete ownership to be able to do break-through innovations.

Products and Services

Contact Center Products ( DACX Contact Center Suite)

DACX Contact Center Suite is a comprehensive suite catering to complete needs of any call center irrespective of technology or size. The DACX Dialer is the number one predictive dialer for Small & Medium Call Centers in India . One of the key features of DACX is intuitive APIs to easily integrate with various PBXs and CRM solutions.

DACX Contact Center Suite is a complete solution with features like Predictive/Progressive/Preview Dialing, Inbound/Outbound Blending, Answering Machine Detection, Multi-campaign support, Snooping, Barging, Conferencing, Hot call transfer, Skill based routing, range of reports & online monitoring tools, voice logging, Customizable IVRS and much more.

DACX Contact Center Suite is distinguished by:

• State of the Art features including up to 90% Answering Machine Detection, Minutes profiling & monitoring, Intelligent pacing, Blended inbound solution with IVR designer etc.
• Stability & Scalability.
• Extremely responsive 24*7 support by team of experts
• Flexibility to easily shift between TDM or IP networks.

Enterprise Solutions

Drishti provides custom voice loggers and IVRS systems which can be easily integrated with existing infrastructure with minimalistic hardware investment. The IVRS is capable of deploying on-the-fly scripts with a GUI and can interact with external databases and systems for complex applications.

Custom Telecom Solutions

We provide off the shelf and custom developed protocol stacks and solutions in IN, 2.5G, 3G, Network Management and VoP domain. Drishti has successfully deployed gb stack, ISUP Call Control, SIP/H.323 call controls. Asterisk based PARLAY Multi party Call control adapter which allows easy integration of billing systems with Asterisk based deployments.

Countries served: India, Maldives, and Sri Lanka

Drishti Soft Solutions Pvt Ltd
SCO 36, Sector 31
Gurgaon 122001
India

Ph:  +91 124 4085120
info@drishti-soft.com
www.drishti-soft.com