AHEEVA

Contact Centers Solutions, Training

AHEEVACompany Information

AHEEVA
Montreal, Quebec
Canada

Contact: Georges Karam
Phone: +1 514 223 2581
Email: georges.karam@aheeva.com
Web: www.aheeva.com

AHEEVA is a Canadian corporation created by skilled entrepreneurs from both the IT and telecommunications world. Quality of leadership in the field of telecommunications and call center management makes us stand apart. Our skills have been honed in serving and helping our clients evolve.

Under the stewardship of its management team, Aheeva provides solutions and products that are setting high standards in the North American market.

Our clients know when they have found something good.

Since 2001, AHEEVA call center solutions have been penetrating numerous market segments, particularly the telecommunication, banking and wholesale markets. Our rapid expansion can be attributed to our ability to listen to our clients and to react rapidly to their needs. We advocate a cooperative relationship with our customers so that they, together with our products and services, keep on moving forward.

Product Information

Aheeva CCS


Aheeva CCS is a multimedia customer contact and relations management platform based on the open source, standard-based, IP PBX, Asterisk.

Backed by the strengths of an IP infrastructure, the Aheeva CCS enables clients to establish a superior, full-service, contact center for a fraction of the investment required to operate a traditional telephony switch-based call center.

Aheeva CCS offers compelling financial advantages and new capabilities that were cost prohibitive and awkward to implement in the circuit-switched world.

Aheeva CCS benefits:
  • Improve asset utilization by using the data-networking infrastructure to carry both voice and data.
  • Reduce support costs by combining telecom and IT infrastructures.
  • Reduce expenses associated with moves and changes.
  • Lower telecom carrier charges by reducing circuit charges and long distance phone bills.
Aheeva CCS features:
  • Multimedia communication support includes voice, automated speech recognition and text-to-speech.
  • High Availability of a server-client environment allows quick reaction time and on-the-fly modifications.
  • Real-time and remote monitoring and management.
  • Secure and user-friendly GUI.
  • Open and scalable architecture. No special equipment, no sound card and no special telephone are required.
  • Virtual contact center.
Aheeva CCS components:
  • SoftPhone
  • Inbound capabilities
  • Outbound service campaigns
  • Quality monitoring tools
  • Detailed reporting
  • Real-time statistics
  • Remote management
  • Work force management
  • Asterisk IP PBX