Aspect Software, Inc.

Contact Center Solutions

Aspect Software, Inc.Company Information

Aspect Software, Inc.
6 Technology Park Drive
Westford, MA 01886
United States

Contact:
Phone: +1 888 412 7728
Email: info@aspect.com
Web: www.aspect.com

Aspect Software, Inc. founded the contact center industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company's leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.

Product Information

Aspect Software Contact Center Product Offerings


Signature Product Line
Based on 30 years of innovation, the Aspect Software industry-leading Signature products provide the capabilities and reliability required by companies looking to replace or incrementally add functionality to their contact centers. The product line includes the Aspect® Spectrum® ACD, Aspect® CallCenter® ACD, Aspect® Customer Self Service™, Aspect® Unison® Predictive Dialer, Aspect® Conversations™ Predictive Dialer and Aspect® Enterprise Contact Server™. These products all offer a seamless migration from traditional voice to Voice over Internet Protocol (VoIP) if and when customers desire.

Unified IP Contact Center product line
Architected around Internet Protocol standards, the Aspect Software Unified IP™ Contact Center products bring extreme flexibility to dynamic organizations. Aspect® EnsemblePro™ and Aspect® Uniphi Suite™, specifically created to unite multiple capabilities in single platform, enable customers to unlock additional functionality as needed. These proven capabilities include automatic call distribution (ACD), predictive dialing, speech self service, Internet contact via email or chat, recording, logging and quality management, all with unified reporting, routing and administration. Unified IP Contact Center products allow customers their choice of transport - open source IP, closed source IP or traditional voice.

Contact Center Performance Optimization product line
By synchronizing people, technology and processes, our Contact Center Performance Optimization products help maximize agent performance and improve operations by enhancing quality, increasing customer contacts and optimizing contact center resources. The Aspect Software performance optimization products - Aspect® eWorkforce Management™, Aspect® RightForce® Workforce Management, Aspect® Analyzer™, Aspect® Campaign Optimizer™, Aspect® Enterprise Campaign Manager™, Aspect® Quality Management™ and Aspect® DataMart™ - are designed to reduce labor costs, enhance service levels and align performance with business goals.