Asterisk® Support Levels and Benefits	Single System Level 1	Single System Level 2	Multi-System Level 3	Multi-System Level 4	Guaranteed SLA Level 5
Basics
Supported Systems (Servers)	1	1	5	10	Call
Additional Server Price			$495	$395	Call
Named Contacts	1	1	1	3	3
Supported Software (1)
Asterisk 1.8
Certified Asterisk
Problem Resolution Support (2)
Support Cases (Incidents)	2	5	10	Unlimited	Call
Remote Troubleshooting
Telephone Access Hours	12 x 5	24 x 7	24 x 7	24 x 7	24 x 7
Web Case Management
Web Case Initial Response Time	48 Hours	48 Hours	4 Hours	4 Hours	4 Hours
Engineering Support
Core Software Bug Resolution
Guaranteed Service Level Agreement
Pricing
One (1) Year Agreement (USD)	$595	$1,995	$3,995	$7,995	Call
Three (3) Year Agreement (USD)	$1,605	$5,385	$10,785	$21,585	Call

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¹ Supported Software: Support Levels 1-4 cover the current major Asterisk LTS and Standard releases and many of Digium's Asterisk add-on components. Support Level 5 applies only to Certified Asterisk as specified by the customer's support agreement with Digium. For more information about current LTS and Standard releases of Asterisk, please see the Asterisk Versions wiki page.

² Problem Resolution Support: Need help? Digium's technical support team is there to back you up. If you need help with installation, configuration, or troubleshooting, then give us a call. Or open a case from the Digium customer support portal. In either case Digium will work with you to make your Asterisk solution a success.

The terms of subscriptions are governed by the formal Asterisk Support Agreement. Please refer to the agreement for the full legal details of your Support. In the event that this page and the formal agreement disagree over a point, the Asterisk Support Agreement takes precedence.