Support Entitlements Chart
|Asterisk® Support Levels and Benefits||Single System|
|Supported Systems (Servers)||1||1||5||10||Call|
|Additional Server Price||$495||$395||Call|
|Supported Software (1)|
|Problem Resolution Support (2)|
|Support Cases (Incidents)||2||5||10||Unlimited||Call|
|Telephone Access Hours||12 x 5||24 x 7||24 x 7||24 x 7||24 x 7|
|Web Case Management|
|Web Case Initial Response Time||48 Hours||48 Hours||4 Hours||4 Hours||4 Hours|
|Core Software Bug Resolution|
|Guaranteed Service Level Agreement|
|One (1) Year Agreement (USD)||$595||$1,995||$3,995||$7,995||Call|
|Three (3) Year Agreement (USD)||$1,605||$5,385||$10,785||$21,585||Call|
1 Supported Software: Support Levels 1-4 cover the current major Asterisk LTS and Standard releases and many of Digium's Asterisk add-on components. Support Level 5 applies only to Certified Asterisk as specified by the customer's support agreement with Digium. For more information about current LTS and Standard releases of Asterisk, please see the Asterisk Versions wiki page.
2 Problem Resolution Support: Need help? Digium's technical support team is there to back you up. If you need help with installation, configuration, or troubleshooting, then give us a call. Or open a case from the Digium customer support portal. In either case Digium will work with you to make your Asterisk solution a success.
The terms of subscriptions are governed by the formal Asterisk Support Agreement. Please refer to the agreement for the full legal details of your Support. In the event that this page and the formal agreement disagree over a point, the Asterisk Support Agreement takes precedence.