Switchvox provides the phone system reporting tools that give you the information you need to ensure your company is running as you demand. Whether you need to see if your goals are being met, see every step of a troubling that came into your business, or to make sure you have the correct amount of phone lines needed for your customers, Switchvox reporting is the answer.
Call Center-Level Data
Switchvox offers a complete suite of Queue Reports that give call center supervisors and sales managers the information they need to make sure their goals are being met. Completed calls, abandoned calls, log in times, and many more can be measured by hour, day, month or year.
Get Statistics Now
Call center and sales managers need information now. They can not afford to wait till the next day to see if they were successful. They need to have data available to make changes on the fly. Switchvox phone system reporting tools provide real time queue statistics in the Switchboard Queue panel, or in the administrative reporting suite. See how each group and each member of that group is performing, as well as see how many calls are waiting and for how long.
Managers don’t have time to waste. Spending time generating reports takes them away from what is important: producing results. Switchvox phone system reporting tools provide a way for all reports to be automated. Once you find the report you like, determine how often you want it and exactly what time you want it delivered and Switchvox will email it to the necessary staff. Eliminate the wasted time of generating reports and spend more time generating business.
Dig Deeper Into Calls
Switchvox provides Call Logs that give you more data than just who called and when. Our call logs give you every step of every call. You’ll know if a call was transferred, put in a queue, who dialed, and why that call hung up. Easily research customer issues and dropped calls with Call Logs.
Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. When you can see what's happening in your queues, you can continually improve your sales and customer service processes.
View graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an IVR.
Regularly scheduled reports can be emailed as HTML, XML, or a chart.