Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. When you can see what's happening in your queues, you can continually improve your sales and customer service processes.
View graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an IVR.
Regularly scheduled reports can be emailed as HTML, XML, or a chart.
Get Switchvox, a Full-Featured Powerhouse of a Phone System. Learn How to Buy
Find out all the details about every call that comes to a Switchvox queue. See how many calls have been dropped, abandoned, and redirected. Correlate data from the logs and reports and see trends with your calls to better staff your queues and manage your calls with Switchvox.
See the calls that are happening in a call queue at the moment, plus the day's statistics on a queue and its members. Those statistics include things like the number of completed and abandoned calls, and also member information such as completed and missed calls, and login and paused time.
Find out all the details about every call your Switchvox has ever handled.
Concurrent Calls Report
This report shows the concurrent calls for a given date and time range. You can see the calls by type (internal or external), origination (incoming or outgoing), or by provider.