Reporting

Queue Reports

Call Reports

View graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an IVR.

Scheduled Reports

Regularly scheduled reports can be emailed as HTML, XML, or a chart.

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Queue Logs

Find out all the details about every call that comes to a Switchvox queue. See how many calls have been dropped, abandoned, and redirected. Correlate data from the logs and reports and see trends with your calls to better staff your queues and manage your calls with Switchvox.

Queue Status

See the calls that are happening in a call queue at the moment, plus the day's statistics on a queue and its members. Those statistics include things like the number of completed and abandoned calls, and also member information such as completed and missed calls, and login and paused time.

Call Logs

Find out all the details about every call your Switchvox has ever handled.

Concurrent Calls Report

This report shows the concurrent calls for a given date and time range. You can see the calls by type (internal or external), origination (incoming or outgoing), or by provider.

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