What's the Scoop on Switchvox® SMB 4.0?
Switchvox® SMB 4.0 is the latest version of Digium's award winning phone system for small and medium businesses. Quite simply, version 4.0 is the biggest and the best release of Switchvox.
This version represents Switchvox SMB's transition from an IP PBX to something more. Switchvox SMB has always been an excellent VoIP phone system and it leads the pack when it comes to integration with web applications that help your business succeed. Now with 4.0, Switchvox includes more communication options that work together for you — Switchvox SMB 4.0 is now a Web-Aware Unified Communications solution, and we think you're going to love it.
If you're already using Switchvox SMB, and have current Subscriptions, you can upgrade right now for free! If you're not already using Switchvox SMB, now's a great time to start, so contact us today.
Unified Communications
Fax
Send and receive faxes using Switchvox! You can use your fax machine, or fax files from your desktop computer.
Chat
The new Switchvox private chat server uses the XMPP protocol. The Switchboard offers a Chat Panel, or you can use your favorite XMPP-based client.
Video Calling
You can now use video phones with Switchvox.
IMAP Mailbox
Each extension now has a one-stop IMAP Mailbox for voicemail and faxes.
Admin Features
Phone Setup for Snom Phones
Phone Setup is available for VOIP phones manufactured by snom technology, Inc. (Phone Setup for Polycom phones has been available since v9337).
Disk-space Quotas
You can set a disk-space quota for voicemail and fax usage for each extension and extension group. Also, you can see the voicemail and fax disk-space usage, in total and for each extension.
Call Queue Improvements
Queue members can log into, out of, and pause their status on each queue (rather than a set of queues). In the Switchboard, queue members can pause their status (when they are logged in), and add a comment about why they are unavailable or when they might be back.
Also, queue status changes are now available as URL Manager events.
BRI: B410P Support
This card is configured in Channel Admin.
HD Voice G722 Support
High quality wideband audio.
6-digit Extensions
Extensions can be 3, 4, 5, or 6 digits.
Scheduled Reports
Admins can set up regularly scheduled reports to be emailed as HTML, XML, or a chart.
Advanced reports on inbound DIDs
Call Reports can now be created based on the Incoming DID.
Notification Templates
Admins can customize multiple templates for voicemail notifications. These templates are available to users as 'default' templates. When a user sets up his or her notifications, they can select from these default templates or (with permission) customize their own templates.
Network, VOIP Provider, and Chanel Settings
There are new settings available in Network Settings, VOIP Providers, and Channel Admin.
Network Settings: IP ToS settings (audio and video)
OIP Providers: RTP Port Range
SIP provider:
- Caller-ID method
- Include user=phone in SIP
- Use Local Address in From Header
- Enable Jitterbuffer
- Allow Reinvite
Channel admin:
- Ring Debounce (for analog lines with FXO signaling)
- Network Specific Facility Code (for PRI T1/E1 Bearer channels)
- PRI Reset Interval (for PRI T1/E1 Bearer channels)
Centralized Voicemail on Peered Switchvoxes
You can set up a peered Switchvox as the SIP Provider for 'External Voicemail'.
Access Control
Admins can set up multiple rules to limit network access to Switchvox services.
IVR Menu Actions
- Send an Email (with or without a sound)
- Set Global Variable
- Get Global Variable
- Get Extension Status
- Get Extension Type
- Check User Password
- Perform Math
- Concatenate Variables
- Send Recorded Sound to Voicemail
- Store Recorded Sound in Sound Manager
- Upload Recorded Sound
- Play Sound From URL
- Merge Sounds
Bulk Import Extensions tool
Admins can use a CSV file to create and modify extensions.
Subscription-Expiration Alerts
New alerts let you know if your Subscription is expiring soon (or if it has already expired), and Renewal links help you easily get your Subscription renewed.
Advanced Debugging
You won't need to use these tools unless requested by a Switchvox Service Representative. Debugging sessions include SIP, PRI, or ACLI information.
Password-Strength Indicator
When an Admin or a User is creating a new password, a password strength-indicator lets him or her know how strong the new password is.
User Features
Voicemail Greetings
You can customize multiple voicemail greetings, specify which greeting should be active, and assign different greetings to play when you are unavailable versus on the phone.
Organized Phonebooks
You can create and manage multiple phonebooks, to keep your contacts organized. You can also see each contact's 'dditional Numbers' that they publish, and create and modify your own additional numbers for them.
Additional Numbers
You can set up your own 'Additional Numbers' so that co-workers can easily call you at the numbers you publish (your mobile phone, or an extension on the manufacturing floor).
Call Queue Improvements
You can log into, out of, and pause your status on each queue. When you pause your status, you can add a comment to let people know when you might be back.
Conference Announcement
A caller can record his name before entering a conference room. Then, when he enters and exits the conference room, the recording is played.
Switchboard Features
Chat Panel
The chat panel includes the company directory for easy communications.
Presence Settings
Presence settings include:
- Available
- Away (includes a comment)
- Chatty
- Extended Away (includes a comment)
- Do Not Disturb
Company Directory Panel
The Company Directory panel offers type-to-find, to help you quickly find your coworkers' extensions.
Multiple Phonebook Panels
Each of the your Phonebooks is available as a Switchboard panel.
Centralized Presence
Across peered Switchvoxes, Phonebook entries show consistent Presence and call details.
One-click Options
These features are now available with quick one-click access in your Switchboard panels:
- Phonebook entries let you dial additional phone numbers.
- Extended entries let you Barge and Whisper into a call.
Additional Tools
XML API: Switchvox Extend
An XML-based API lets administrators access call logs, call reports, and extension lists. More information, documentation and sample code is available at Switchvox Developer Central.
Digium Addon Products
Admins can easily register Digium products for Switchvox. In particular, you can register your fax license here (in the Admin Suite, select Machine Admin > Digium Addon Products).