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Known Customer-Impacting Issues.
These are issues that impact multiple customers and either do not have a known workaround or require help from Technical Support. If you have reported an issue but you do not not see it here, please rest assured that we are tracking, investigating, and resolving your issue as appropriate.
If you are experiencing an issue that is not listed here, it's possible that the issue is fixed in a new version of Switchvox. Please refer to the Switchvox Release Notes for a list of issues resolved in each update.
Friday, June 14, 2013
Deleting a voicemail does not work using the Android app. If you log into /main the voicemail is still there. The voicemail is only deleted locally on the phone. Refreshing repopulates the voicemail. There is no work around at this time but the problem is fixed in the next Switchvox Mobile app release.
Fixed in Switchvox Mobile App for Android 1.01
Friday, June 14, 2013
The issue is intermittent and hard to replicate. The voicemail call appears in the Call Logs but no email notification is sent nor is the voicemail saved in the extension's mailbox. If you are being affected by this issue, please contact support and open a ticket. A patch is available as a temporary fix. It is version specific and will need to be reapplied after an update. A permanent solution is in progress and should be available in the near future.
Friday, June 14, 2013
When pressing the send to VM softkey on a Digium phone, the voicemail option to push the "0" key to exit is not working under certain conditions. If the extension is an IVR or a Call Queue, a message is played "I'm sorry the person at ext[] does not have a mailbox. Good Bye." The workaround is to let the call go to voicemail on its own or use a either phone or virtual extension. The problem is fixed in an upcoming release.
Fixed in Switchvox SMB version 5.8
Friday, June 14, 2013
When an extension B is cascading a call to an external number C over a SIP Peer/Provider, the caller ID shows as the extension that has the rule not the extension making the call. If extension A calls B while the call cascades to C, C does not see A's caller ID. Instead C sees B's caller ID. There is no work around at this time but problem is fixed in an upcoming release.
Fixed in Switchvox SMB version 5.8
Thursday, June 13, 2013
Selecting the radio button for select all call recordings on the last page will delete the current page and preceding pages. The behavior is also the same for Configured Phones. The problem has been fixed and will be included in an upcoming release.
Fixed in Switchvox SMB version 5.8
