Because Asterisk is a public product, Digium loves to interact with the business and user community at a wide range of some of the most notable events, conferences, and trade shows.

31
Every Thursday
Jan, 2017
Webinar

Want to see Switchvox UC in action?

See why this is the smart choice for your next business phone system. We’ll show you how much more you can do with a Switchvox Unified Communications system. This is more than a phone system – it’s a better way to communicate. We host this weekly live demo every Thursday at 2PM CDT and allow time for Q&A at the end. Get your VoIP questions answered in this webinar.

2PM CDT
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19
Jan, 2017
Webinar

Letting Go of a Legacy VoIP System

Upcoming Webinar with Industry Analyst Frost & Sullivan

Many businesses are at a crossroads with their communications systems. Existing phone systems that are past their useful life often suffer from numerous functional shortcomings and maintenance concerns that are both a distraction and a liability. 

As an educated buyer, you need to understand how next-generation Unified Communications (UC) solutions resolve problems associated with legacy phone systems and where it makes sense to invest your dollars. 

Join Digum, and our special guest expert and industry analyst, Rob Arnold, from Frost & Sullivan, as we review recent research on the phone system market and discuss the must-have modern UC features that bring more value to businesses and the workforce, allowing both to effectively move forward.

This interactive webinar session will discuss:

  • Enhanced benefits delivered by next-generation UC solutions
  • Deployment and consumption options available today
  • Why end-to-end deployment matters   
  • How to create the right UC roadmap for your organization
  • Prioritizing criteria to choose a vendor or service provider

Register today to learn how a holistic approach to conferencing and collaboration leads to improved business outcomes and agility.

You'll also receive a FREE copy of the new Frost and Sullivan white paper, Unlocking the Value of Unified Communications.

12PM CDT
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8 to 10
Feb, 2017
Event

ITEXPO|Asterisk World

Asterisk World is focused on Asterisk business users and potential users who are interested in getting more in depth experience with Asterisk, and who also want to learn more from Asterisk adopters and see what's happening in the Asterisk market. Asterisk World at ITEXPO is a pure-play IP conference, where decision makers will learn they have a cost effective and powerful choice. Asterisk World gives these audiences the opportunity to experience the global reach of Asterisk and the world class solutions which can solve traditional problems with new technologies and techniques.

8AM CDT
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Fort Lauderdale, FL
Broward County Convention Center
10 to 13
Apr, 2017
Event

Channel Partners Conference & Expo

Each year thousands of agents, VARs, MSPs, integrators and service providers converge to share ideas and drive discussion on the topics shaping our industry. Channel Partners Conference & Expo is now part of TechXLR8 festival along with SDxE, BCE and 5G World.

8AM CDT
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Las Vegas, NV
Mandalay Bay

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Previously Recorded Webinars

13
Dec, 2016
Recorded Webinar

Finding A Tech Partner That's All About YOU: What to look for in a Value-Added Reseller

Finding a Technology Partner for Your Business

At first, IT was simple. Configure some computers, some switches and maybe throw in a router and firewall and you had yourself a basic LAN. But as technological advances have marched forward, IT staff are now responsible for more infrastructure than ever before. And with VoIP and Unified Communications (UC) becoming more integrated with other internal systems and third-party applications, IT departments are expected to administer them as well. For other businesses, running a lean operation means having limited or no IT resources in-house. Whatever your situation, managing your technology infrastructure is often a daunting a task. A Value-Added Reseller (VAR) or Certified Partner can lessen the burden on your organization while maximizing the return on your IT investment.

Value-Added Resellers, Partners, Advisors, Specialists - no matter what they call themselves - they are your answer to successfully implementing a Unified Communications Solution. But how do you tell Company A from Company B?  How do you know what questions to ask, if your'e not a UC expert yourself? Is it possible to distinguish between the "good guys" and those who are only interested in a one-time transaction without quality or follow through? And perhaps the most important question, how do you know that you're getting a good value for the services being rendered?

Join Matthew Hilton - Digium’s VoIP Guy - for our latest webinar, “Finding A Tech Partner That's All About YOU: What to look for in a Value-Added Reseller” as he explains how to educate yourself prior to selecting a VAR, how to evaluate potential VARs and how to continue your relationship long after a successful UC Solution installation.

In the webinar, you’ll learn the five basic steps to selecting a VAR that will work for you. And believe it or not, the process is easier than you might imagine, you just need to START:

Search, Test, Assess, Review, Trust

Join us and discover how to transform your business communications from basic to powerful with an all new UC experience featuring not just any Partner - but the right Partner for YOU.

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1
Dec, 2016
Recorded Webinar

Asterisk 14 Under The Hood

Join us for an exclusive webinar with Matt Fredrickson, engineering manager and technical lead over the Asterisk project. In this webinar, you will hear about the newest improvements and capabilities added to the world’s most popular open source communications platform.

The latest standard release of the Asterisk project, Asterisk 14, features a more user-friendly communications framework that is equipped for modern networks and includes improved media capabilities. Asterisk 14 makes deployment and scalability easier with many new improvements to the Asterisk REST Interface (ARI), including the addition of media retrieval and media playlists.

New SIP publish support gives users the ability to publish extension state to a SIP subscription server, and a complete overhaul of the core DNS capabilities enables administrators to deploy Asterisk into any unified communications solution.

Watch now as we go “under the hood” of Asterisk 14 to explore the communications engine designed for smoother deployments. Matt Fredrickson details the latest enhancements and features added to Asterisk, then follows up with a brief Q&A session!

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17
Nov, 2016
Recorded Webinar

VoIP 101 - An Introduction to Voice Over IP

Everything You Need to Know about VoIP

You’ve heard the term Voice Over IP (or VoIP), but maybe you aren’t completely sure what it is. Now is the time to learn the basics of VoIP and what it can do for your business.

Voice over Internet Protocol, more commonly referred to as VoIP, is changing the way businesses connect and communicate. Perhaps your company has an outdated phone system, or you’re spending too much time, energy and budget on limited or outdated features. If so, it’s time to move to a communications solution that utilizes VoIP.

Upgrading to a VoIP-based phone system is an investment that not only helps your business save on phone system costs, but also increases overall efficiency and productivity with modern Unified Communications (UC) features like mobility, call control, analytics and call recording. Discover how to enhance communication with your employees and customers by utilizing a VoIP solution.

Join Matthew Hilton - Digium’s VoIP Pro - for our latest webinar, VoIP 101 - An Introduction to Voice Over IP as he explains what VoIP is, how it works and also demonstrates some of the benefits it can provide your business.

In the webinar, you’ll learn:

  • What is VoIP (and also learn other common telephony terms)
  • How a VoIP-based phone system can save your business money
  • How to prepare your business for a VoIP-based solution
  • What new features are available with a VoIP phone system
  • And much more!

Join us and discover how to transform your business communications from basic to powerful with an all new UC experience featuring VOIP.
 

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20
Sep, 2016
Recorded Webinar

The Basics of IVR

An Introduction to IVRs

The first interaction a customer has with your business is often over the phone. And the first voice they hear is probably the automated message providing prompts to the correct extension - but is it the right message?

While IVRs (or Interactive Voice Responses) can be helpful and time-saving for your business, there are some tricks to making IVRs efficient and effective for your customer. 

In this informative and fun webinar, the Queen of IVRs - Allison Smith, discusses the basics of using IVRs for your business phone system. We're betting you've met Allison before, or at least heard her voice when calling in to national companies like, Target®, The Home Depot®, Sprint®, Marriott®, State Farm®, Toyota®... You get the idea; Allison is a well-known, professional voice talent and she has lots of tips to share. 

Allison will join Digium's Jason Mefford (an IVR pro!) to give you a behind-the-scenes look at how the most successful companies handle automated messaging. They'll also show you how to incorporate IVR best practices into your business. 

In this webinar you'll learn:

  • What an IVR is and what types of businesses need it
  • How to build a strong foundation for your call flow
  • Which types of messages to use and how to avoid sounding like other companies
  • Methodologies to ensure your IVR reflects your company identity
  • How to create an IVR that respects the caller’s time and vastly improves customer experience
  • Examples of IVR best practices
  • How the right phone system simplifies IVR set-up and management

Register today and learn how you can successfully implement IVRs for your business.


"Many clients have a great fear of writing their IVR prompts... It’s important that your IVR reflects your company’s personality and identity in your industry. "

 - Allison Smith, the IVRVoice.com

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19
May, 2016
Recorded Webinar

Tame Your Call Queue Chaos

How to Master Winning Call Queue Strategies for Your Business

Are you struggling to provide a quality customer experience in your business? You may already have a clear vision for how you want to handle incoming calls and how you want them to be routed - but you don’t have the tools to help put your plan into action.

Providing a quality customer experience is one of the most important functions of your business, but it’s not always easy. Many companies deal with problems and situations that can make delivering extraordinary service difficult or impossible, including high call volume, having to support multiple products and services, and the need to deliver on lofty promises set by service-level agreements (SLAs). With demanding callers wanting immediate help with a wide variety of situations and issues, a staff can only handle so much. If you don’t have a phone system that can route people appropriately, chaos quickly becomes a reality - resulting in upset customers and potentially losing revenue to your competitors.

Your company may not be a large call center with dozens of agents, but your small or mid-size business could still benefit from call center functionality, like call queues, to help in these types of situations. When understood and deployed correctly, call queues replace chaos with order and are an important tool to help your company deliver quality customer service.

Ready to implement a new or improved call queue strategy? Find out the best practices for call queues and discover the tools that help you communicate better. Watch Digium’s webinar, “Taming Your Queue Chaos” and learn how to bring order to your customer experience.

In this webinar you’ll learn:

  • What call queues are and how they work
  • How to evaluate a need for call queues
  • Best practices for complementary features
  • Common call queue examples
  • Guidelines for effective queue monitoring and reporting
  • Question and answer session with our VoIP expert

Watch now and see how you can master call queue strategies to deliver an exceptional experience to customers, every time.

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20
Apr, 2016
Recorded Webinar

The Basics of SIP Trunking

Everything You Need to Know about SIP Trunking

Are you trying to understand SIP Trunking and how it relates to a VoIP phone system for your organization? Have you heard about the cost savings, but aren’t comfortable with how it works?

SIP trunking has changed the way companies get phone service - and it’s led to the realization of significant cost savings and added feature benefits that solve many business communications problems. Infonetics Research has released data showing that SIP Trunking adoption rates have doubled over the past four years; and over 55% of small and medium-sized businesses (SMBs) are now taking advantage of the cost savings and flexibility delivered with SIP Trunking.

Even with all the benefits, it’s understandable why companies hesitate to move to SIP Trunking. Hesitation is often due to the seemingly overwhelming technology requirements needed for a successful transition from your old service. It can also be daunting to try and decipher the terminology associated with SIP Trunking service, especially when trying to compare vendors and service options.

Join VoIP expert Brian Ferguson for Digium’s newest webinar, “The Basics of SIP Trunking.” He provides an overview of the features and benefits of SIP trunking service and guides you through considerations for ensuring a successful transition.

In this webinar you’ll learn:

    An overview of SIP Trunking and what terms to know
    All the ways your company can save money with SIP Trunking
    New calling features that will be available to you
    How to assess your company network to ensure you are ready for SIP
    How to take advantage of SIP Trunking without a new phone system

Watch now and learn all about an easy way for your company to save money and simplify your infrastructure with SIP Trunking.

 

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12
Apr, 2016
Recorded Webinar

An Introduction to the Asterisk REST Interface (ARI)

Build Powerful Applications for Asterisk with ARI

The ARI (Asterisk REST Interface) is perhaps the most important enhancement to Asterisk in the past decade. It exposes virtually all of the low-level internal capabilities of Asterisk over a standard RESTful interface. This means that you don’t have to know C to build applications that take advantage of the power of Asterisk. With ARI, you have direct control over endpoints, channels, bridges, and other core structures - all from the comfort of your preferred high-level language.

This one-hour introduction will take you through the process of enabling ARI, creating a connection and receiving events, and building a basic ARI application in three different languages: JavaScript / Node.js, Python and PHP. The principles covered will apply to any programming language or development framework.

Topics covered include:

  • Enabling ARI in Asterisk
  • Endpoints, channels and bridges
  • Subscribing to ARI events
  • Interfacing with the Dialplan
  • Exploring ARI using Swagger
  • ARI wrapper libraries

Watch now and discover the power of Asterisk’s latest and greatest interface.

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29
Mar, 2016
Recorded Webinar

Part Five: 2016 Business Communications Trends - Productive Utilization of Data

Utilizing Communications Data to Grow Your Business

Today’s modern Unified Communications (UC) systems have the ability to deliver a substantial amount of data that, if used properly, can be used to assist in problem discovery and significantly improve decision making. Metrics like abandoned calls, hold times, agent log-in times, and more give supervisors and managers the information they need to ultimately improve customer relationships, generate more revenue and grow their business. 

Join us for the fifth and final webinar in our 2016 Business Communications Trends series, “Productive Utilization of Data” where UC expert Brian Ferguson will explain how businesses are using information from their phone system to help increase revenue and drive business objectives.

In this webinar, you’ll learn:

  • What data is available with a modern UC system
  • How to turn that data into useful information for decision-making
  • The best ways for data to be delivered to decision makers
  • Specific use cases where companies have turned communications data into business success


Who should attend this webinar?

  • As a business owner, you will understand what information is available and how it can help you make better business decisions.
  • As an IT manager, you will see the different ways to access communications information and deliver it to the people that need it most. 


Register today and see how your company can utilize communications data to help you better understand the way your business communications, improve customer experience, and increase revenue.

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8
Mar, 2016
Recorded Webinar

Part Four: 2016 Business Communications Trends - Communications & the Web

Understanding WebRTC and its Potential for Your Business

If you’re viewing this page in Chrome, Firefox, Opera, or Microsoft Edge, you already have the power of WebRTC at your fingertips. Your browser has what it takes to serve as your phone, video console, screen-casting system and much more. Still in its infancy, WebRTC is already having a profound impact on the communications industry.

This one hour webinar hosted by Steve Sokol, Digium’s marketing director for developer products, explains how WebRTC works and how you can participate in what is shaping up to be the next revolution in communications. The presentation focuses on the key use cases that WebRTC enables today, and includes a look at some of the fundamental changes that will take place when WebRTC reaches maturity.

The presentation includes:

  • The basics of the WebRTC technology
  • Key WebRTC applications and use cases
  • Business opportunities and concerns
  • Benefits of WebRTC for the mid-size business and enterprise
  • WebRTC and Asterisk

Watch now and discover how the communications and the web work together to enhance your business.

Recorded March 8th, 2016.

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25
Feb, 2016
Recorded Webinar

Getting Started with Open Source Telephony: A Beginner's Guide to Asterisk

Not sure where to start with Asterisk? We'll guide you through your options.

There are endless choices for communications products on the market, and the task of finding the right solution can take you on a journey of complex pricing tiers and feature set comparisons. Asterisk, the free open source solution, could be the answer your organization needs. But you still need to understand which option is right for you - building from scratch with Asterisk source code, or using an Asterisk distribution.

Join Digium, sponsor and maintainer of the Asterisk Open Source project, for our latest webinar, A Beginner's Guide to Asterisk. In this webinar, Justin Hester, Digium’s lead Asterisk technical instructor, joins Steve Sokol, Asterisk marketing lead, to detail options for building solutions using raw Asterisk and the command line interface (CLI) or using a distro with a built-in graphical user interface (GUI). They also discuss the basics of open source telephony and the underlying Asterisk architecture, and review the best practices on how to properly structure Asterisk.

In this webinar, you will learn:   

  • Summary of Asterisk and Distributions
    • Asterisk as a toolkit
    • Distros - a more complete package with a GUI
  • Getting started using Asterisk
    • Architecture - Linux + Asterisk
    • Difference between CLI and GUI
    • Versioning
    • Additional resources & training classes
  • Digium's lineup of Asterisk hardware

No matter your skill level with Linux, whether a beginner or a seasoned professional, after attending this webinar you will be able to decide the best approach to starting your Asterisk journey. Watch now!

Recorded February 25, 2016.

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