Because Asterisk is a public product, Digium loves to interact with the business and user community at a wide range of some of the most notable events, conferences, and trade shows.

Every Thursday
Oct, 2016

Want to see Switchvox UC in action?

See why this is the smart choice for your next business phone system. We’ll show you how much more you can do with a Switchvox Unified Communications system. This is more than a phone system – it’s a better way to communicate. We host this weekly live demo every Thursday at 2PM CDT and allow time for Q&A at the end. Get your VoIP questions answered in this webinar.

8 to 10
Feb, 2017

ITEXPO|Asterisk World

Asterisk World is focused on Asterisk business users and potential users who are interested in getting more in depth experience with Asterisk, and who also want to learn more from Asterisk adopters and see what's happening in the Asterisk market. Asterisk World at ITEXPO is a pure-play IP conference, where decision makers will learn they have a cost effective and powerful choice. Asterisk World gives these audiences the opportunity to experience the global reach of Asterisk and the world class solutions which can solve traditional problems with new technologies and techniques.

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Fort Lauderdale, FL
Broward County Convention Center

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Previously Recorded Webinars

Sep, 2016
Recorded Webinar

The Basics of IVR

An Introduction to IVRs

The first interaction a customer has with your business is often over the phone. And the first voice they hear is probably the automated message providing prompts to the correct extension - but is it the right message?

While IVRs (or Interactive Voice Responses) can be helpful and time-saving for your business, there are some tricks to making IVRs efficient and effective for your customer. 

In this informative and fun webinar, the Queen of IVRs - Allison Smith, discusses the basics of using IVRs for your business phone system. We're betting you've met Allison before, or at least heard her voice when calling in to national companies like, Target®, The Home Depot®, Sprint®, Marriott®, State Farm®, Toyota®... You get the idea; Allison is a well-known, professional voice talent and she has lots of tips to share. 

Allison will join Digium's Jason Mefford (an IVR pro!) to give you a behind-the-scenes look at how the most successful companies handle automated messaging. They'll also show you how to incorporate IVR best practices into your business. 

In this webinar you'll learn:

  • What an IVR is and what types of businesses need it
  • How to build a strong foundation for your call flow
  • Which types of messages to use and how to avoid sounding like other companies
  • Methodologies to ensure your IVR reflects your company identity
  • How to create an IVR that respects the caller’s time and vastly improves customer experience
  • Examples of IVR best practices
  • How the right phone system simplifies IVR set-up and management

Register today and learn how you can successfully implement IVRs for your business.

"Many clients have a great fear of writing their IVR prompts... It’s important that your IVR reflects your company’s personality and identity in your industry. "

 - Allison Smith, the

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May, 2016
Recorded Webinar

Tame Your Call Queue Chaos

How to Master Winning Call Queue Strategies for Your Business

Are you struggling to provide a quality customer experience in your business? You may already have a clear vision for how you want to handle incoming calls and how you want them to be routed - but you don’t have the tools to help put your plan into action.

Providing a quality customer experience is one of the most important functions of your business, but it’s not always easy. Many companies deal with problems and situations that can make delivering extraordinary service difficult or impossible, including high call volume, having to support multiple products and services, and the need to deliver on lofty promises set by service-level agreements (SLAs). With demanding callers wanting immediate help with a wide variety of situations and issues, a staff can only handle so much. If you don’t have a phone system that can route people appropriately, chaos quickly becomes a reality - resulting in upset customers and potentially losing revenue to your competitors.

Your company may not be a large call center with dozens of agents, but your small or mid-size business could still benefit from call center functionality, like call queues, to help in these types of situations. When understood and deployed correctly, call queues replace chaos with order and are an important tool to help your company deliver quality customer service.

Ready to implement a new or improved call queue strategy? Find out the best practices for call queues and discover the tools that help you communicate better. Watch Digium’s webinar, “Taming Your Queue Chaos” and learn how to bring order to your customer experience.

In this webinar you’ll learn:

  • What call queues are and how they work
  • How to evaluate a need for call queues
  • Best practices for complementary features
  • Common call queue examples
  • Guidelines for effective queue monitoring and reporting
  • Question and answer session with our VoIP expert

Watch now and see how you can master call queue strategies to deliver an exceptional experience to customers, every time.

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Apr, 2016
Recorded Webinar

The Basics of SIP Trunking

Everything You Need to Know about SIP Trunking

Are you trying to understand SIP Trunking and how it relates to a VoIP phone system for your organization? Have you heard about the cost savings, but aren’t comfortable with how it works?

SIP trunking has changed the way companies get phone service - and it’s led to the realization of significant cost savings and added feature benefits that solve many business communications problems. Infonetics Research has released data showing that SIP Trunking adoption rates have doubled over the past four years; and over 55% of small and medium-sized businesses (SMBs) are now taking advantage of the cost savings and flexibility delivered with SIP Trunking.

Even with all the benefits, it’s understandable why companies hesitate to move to SIP Trunking. Hesitation is often due to the seemingly overwhelming technology requirements needed for a successful transition from your old service. It can also be daunting to try and decipher the terminology associated with SIP Trunking service, especially when trying to compare vendors and service options.

Join VoIP expert Brian Ferguson for Digium’s newest webinar, “The Basics of SIP Trunking.” He provides an overview of the features and benefits of SIP trunking service and guides you through considerations for ensuring a successful transition.

In this webinar you’ll learn:

    An overview of SIP Trunking and what terms to know
    All the ways your company can save money with SIP Trunking
    New calling features that will be available to you
    How to assess your company network to ensure you are ready for SIP
    How to take advantage of SIP Trunking without a new phone system

Watch now and learn all about an easy way for your company to save money and simplify your infrastructure with SIP Trunking.


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Apr, 2016
Recorded Webinar

An Introduction to the Asterisk REST Interface (ARI)

Build Powerful Applications for Asterisk with ARI

The ARI (Asterisk REST Interface) is perhaps the most important enhancement to Asterisk in the past decade. It exposes virtually all of the low-level internal capabilities of Asterisk over a standard RESTful interface. This means that you don’t have to know C to build applications that take advantage of the power of Asterisk. With ARI, you have direct control over endpoints, channels, bridges, and other core structures - all from the comfort of your preferred high-level language.

This one-hour introduction will take you through the process of enabling ARI, creating a connection and receiving events, and building a basic ARI application in three different languages: JavaScript / Node.js, Python and PHP. The principles covered will apply to any programming language or development framework.

Topics covered include:

  • Enabling ARI in Asterisk
  • Endpoints, channels and bridges
  • Subscribing to ARI events
  • Interfacing with the Dialplan
  • Exploring ARI using Swagger
  • ARI wrapper libraries

Watch now and discover the power of Asterisk’s latest and greatest interface.

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Mar, 2016
Recorded Webinar

Part Five: 2016 Business Communications Trends - Productive Utilization of Data

Utilizing Communications Data to Grow Your Business

Today’s modern Unified Communications (UC) systems have the ability to deliver a substantial amount of data that, if used properly, can be used to assist in problem discovery and significantly improve decision making. Metrics like abandoned calls, hold times, agent log-in times, and more give supervisors and managers the information they need to ultimately improve customer relationships, generate more revenue and grow their business. 

Join us for the fifth and final webinar in our 2016 Business Communications Trends series, “Productive Utilization of Data” where UC expert Brian Ferguson will explain how businesses are using information from their phone system to help increase revenue and drive business objectives.

In this webinar, you’ll learn:

  • What data is available with a modern UC system
  • How to turn that data into useful information for decision-making
  • The best ways for data to be delivered to decision makers
  • Specific use cases where companies have turned communications data into business success

Who should attend this webinar?

  • As a business owner, you will understand what information is available and how it can help you make better business decisions.
  • As an IT manager, you will see the different ways to access communications information and deliver it to the people that need it most. 

Register today and see how your company can utilize communications data to help you better understand the way your business communications, improve customer experience, and increase revenue.

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Mar, 2016
Recorded Webinar

Part Four: 2016 Business Communications Trends - Communications & the Web

Understanding WebRTC and its Potential for Your Business

If you’re viewing this page in Chrome, Firefox, Opera, or Microsoft Edge, you already have the power of WebRTC at your fingertips. Your browser has what it takes to serve as your phone, video console, screen-casting system and much more. Still in its infancy, WebRTC is already having a profound impact on the communications industry.

This one hour webinar hosted by Steve Sokol, Digium’s marketing director for developer products, explains how WebRTC works and how you can participate in what is shaping up to be the next revolution in communications. The presentation focuses on the key use cases that WebRTC enables today, and includes a look at some of the fundamental changes that will take place when WebRTC reaches maturity.

The presentation includes:

  • The basics of the WebRTC technology
  • Key WebRTC applications and use cases
  • Business opportunities and concerns
  • Benefits of WebRTC for the mid-size business and enterprise
  • WebRTC and Asterisk

Watch now and discover how the communications and the web work together to enhance your business.

Recorded March 8th, 2016.

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Feb, 2016
Recorded Webinar

Getting Started with Open Source Telephony: A Beginner's Guide to Asterisk

Not sure where to start with Asterisk? We'll guide you through your options.

There are endless choices for communications products on the market, and the task of finding the right solution can take you on a journey of complex pricing tiers and feature set comparisons. Asterisk, the free open source solution, could be the answer your organization needs. But you still need to understand which option is right for you - building from scratch with Asterisk source code, or using an Asterisk distribution.

Join Digium, sponsor and maintainer of the Asterisk Open Source project, for our latest webinar, A Beginner's Guide to Asterisk. In this webinar, Justin Hester, Digium’s lead Asterisk technical instructor, joins Steve Sokol, Asterisk marketing lead, to detail options for building solutions using raw Asterisk and the command line interface (CLI) or using a distro with a built-in graphical user interface (GUI). They also discuss the basics of open source telephony and the underlying Asterisk architecture, and review the best practices on how to properly structure Asterisk.

In this webinar, you will learn:   

  • Summary of Asterisk and Distributions
    • Asterisk as a toolkit
    • Distros - a more complete package with a GUI
  • Getting started using Asterisk
    • Architecture - Linux + Asterisk
    • Difference between CLI and GUI
    • Versioning
    • Additional resources & training classes
  • Digium's lineup of Asterisk hardware

No matter your skill level with Linux, whether a beginner or a seasoned professional, after attending this webinar you will be able to decide the best approach to starting your Asterisk journey. Watch now!

Recorded February 25, 2016.

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Feb, 2016
Recorded Webinar

Part Three: 2016 Business Communications Trends - Enabling Business Processes

Connecting Communications to Business Applications

Are you looking for ways to increase employee efficiency and productivity? Is your customer experience suffering from employees spending too much time looking up customer information? 

From linking employee presence with calendar events to providing click-to-dial functionality in your CRM, or delivering the caller’s customer information to your employees before they ever pick up the phone - Application Programming Interfaces (APIs) are the bridges that connect your communications system to your key business applications. These types of development examples are just a few of the many options possible when using APIs. The freedom and flexibility offered through the use of APIs are just a couple of reasons that APIs are a major trend for business communications in 2016. 

Join us for part 3 of our 2016 Business Communications Trends webinar series, “Enabling Business Processes-The Power of APIs,” where Unified Communications (UC) expert Brian Ferguson explains how businesses are using APIs to integrate communications into their key business applications.

In this webinar you’ll learn:

  • How APIs work and how they benefit companies of all types
  • Specific use cases on how companies use APIs today
  • Tools to help you get started with APIs

Who should attend this webinar?

  • As a business owner, the high-level content will help you better understand the benefits of APIs and why it’s worthwhile to invest resources in APIs.
  • As an IT manager, this webinar will show you some ways to use APIs with your business communications solutions and how to discuss the benefits of APIs with other company decision-makers so you can get resources approved.

Watch now and see how APIs can enhance productivity and efficiency in your organization.

Recorded on Tuesday, February 16, 2016.

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Feb, 2016
Recorded Webinar

Part Two: 2016 Business Communications Trends - Evolving Work Styles

Support Flexible Work Options with Your Business Phone System

In today’s evolving business environment, the ability for firms to support a mobile workforce is transitioning from an optional perk for employees to a critical component for continued business success. The number of remote workers in the U.S. has grown 103% from 2005 to 2014; and 80-90% of the U.S. workforce would like the option to telework at least part-time.* Embracing this trend provides benefits for both your employees and for your business overall.

A more mobile work environment means employees spend less time commuting and can enjoy increased flexibility in terms of when and how they work. Firms reap the benefits of a greater talent pool, cost-savings, and improved productivity. But first, your organization must have a business phone system that can support flexible work options.

Join our second webinar in the five-part series, “2016 Business Communications Trends: Evolving Work Styles.” Our VoIP Expert Brian Ferguson discusses how today's business phone system solutions provide the communications and collaboration tools your company needs to support this growing trend.

You will learn how UC enables your firm to adapt to evolving work styles, helping:

  • Provide cost-savings for your firm
  • Increase productivity and flexibility
  • Attract and retain better talent from a larger recruitment pool
  • Raise employee satisfaction
  • Support business growth and expansion

Watch now and learn how to improve your business communications with flexible work options.

Recorded on February 2nd, 2016.





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Jan, 2016
Recorded Webinar

Part One: 2016 Business Communications Trends - The Evolution of IT Organizations

Modern Communications Systems Driving Changes for the Role of IT

For decades, the responsibility of IT within organizations has been generally consistent across different industries and individual companies. A person or team of people evaluate, implement and support the technology needed to help that business be successful. IT has served both proactive and protective roles for the organization, with much time spent in the background working on ongoing system maintenance, employee support, and disaster or downtime planning.

However, new technologies and processes have created a major shift in IT priorities and workflows. The result is that companies are able to increasingly use the IT team’s expertise across the organization in a way that goes beyond maintaining and protecting systems - helping drive revenue.

Cloud, mobility, and tools for system integration are enabling the companies that take advantage of these new options to refocus their IT department and use them as a true competitive advantage.

Join our VoIP expert Brian Ferguson for our latest webinar, 2016 Business Communications Trends: The Evolution of IT Organizations, as he discusses how communications technologies are enabling businesses, like yours, to turn their IT staff from system managers to revenue generators.

In this webinar you will learn how:

  • Cloud has changed phone system management.
  • BYOD and mobility have eased remote user management and cost.
  • API-friendly phone systems are allowing for communications to be integrated into existing key business applications.
  • And much more!

Watch now and see how modern communications systems are leading role change and empowering IT professionals.

Recorded on Tuesday, January 19th, 2016.

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