Altitude Software and Digium Partner to Deliver Advanced Contact Center Applications Suite over Leading IP Communications Platform
HUNTSVILLE, Ala., and LISBON, Portugal, November 30, 2009 — Digium® Inc., the Asterisk® Company, and Altitude Software, the leading independent contact center solutions vendor, today announced Altitude Software as a new Digium Premier Solutions Partner. The agreement marks a major addition to the growing portfolio of advanced business solutions running on top of the Asterisk open source telephony platform and Digium's telephony gateway cards.
The partnership enables contact centers to benefit from the highly scalable, resilient and cost-effective Altitude uCI customer interaction management suite working together with the Altitude vBox communications platform, a rich, enhanced SIP server that allows SIP to SIP and ISDN to SIP connectivity in contact centers worldwide. The Altitude products work with Asterisk and Digium ISDN gateway cards to create a complete multimedia contact center solution running on IP.
Altitude's IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and CTI. This enables advanced contact center business applications to increase operational performance and business results, such as:
- blended multimedia services to maximize the interactions' handling while reducing operational costs;
- outbound voice campaigns with advanced predictive dialing and answering machine detection to increase outcomes although ensuring regulatory compliance;
- self-service voice applications, reducing HR costs and leveraging 24*7 high-level services;
- Altitude Scripting Language tool to build, rapidly and cost-effectively, advanced agent desktop applications that deliver the information required for an outstanding customer service.
Digium is the creator, sponsor and driving force behind Asterisk, the most widely used open source telephony software. The company's product lines include a wide range of software and hardware that enable businesses to implement turnkey unified communications solutions or to design their own VoIP systems. Resellers, telecom professionals and software developers choose Digium's products, because only Digium delivers the technical superiority, security and flexibility associated with Asterisk.
"We are very glad to announce this partnership as it represents the combination of two industry leading technologies that will provide the market with outstanding IP features," said Miguel Lopes, executive vice president of product management at Altitude Software. "The synergy between Digium and Altitude Software delivers scalability, efficiency and, most important, 'peace of mind' for contact centers wishing to increase profits and operational performance, based on Asterisk and Altitude solutions."
Bill Miller, vice president of product management at Digium, said: "We are pleased to welcome Altitude Software into our technology partner program. The company offers complete contact center solutions that complement Asterisk. This alliance offers advanced business applications using Asterisk and enables customers worldwide to achieve greater price/performance."
Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.
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