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Digium Announces Clarity as 2011 Innovation Award Winner
Plantronics Division Utilizes Asterisk Software to Create ClarityLogic, Remote Access Technology Designed to Optimize Customer Care for Senior Citizens
ASTRICON, DENVER, Colo., October 26, 2011 — Digium®, Inc., the Asterisk® Company, today announced Clarity, a division of Plantronics (NYSE: PLT), is the winner of the 2011 Digium Innovation Award. Digium announced the winner at AstriCon, the official conference for Asterisk, the world's leading open source communications platform.
The Digium Innovation Award is designed to recognize developers, customers and partners for outstanding achievements that are improving business processes, overcoming technology challenges and enhancing the company's bottom line.
Based in Chattanooga, Tenn., Clarity is the leading supplier of amplified telephones, notification systems, assistive listening devices and other communications devices for millions with hearing loss. With Asterisk-based technology, the company created ClarityLogic, a first-of-its-kind service that enables customer representatives to remotely retrieve and adjust settings, quickly resolving customer issues. This is critically important for Clarity's primary customer-senior citizens-as many have a difficult time hearing, remembering and performing complex, technical instructions given over the phone.
"If it weren't for Asterisk and the Asterisk community, we would not be able to deliver the level of customer support that we are now capable of providing," said Doug Kilgore, systems engineer, Clarity. "We have been providing amplified phones to the senior population for decades and we've come to understand that many seniors need help with new technology. That's why we designed ClarityLogic, so the end-user can easily have their phone adjusted or optimized for them at any time. Thanks to Asterisk, we simplified the customer support process, minimized user error and dramatically reduced the number of product returns."
"Asterisk is used in many ways today in both large corporations and SMBs, from establishing voicemail systems to setting up PBXs to building gateways and protocol converters," said Mark Spencer, creator of Asterisk and Digium's chief technology officer. "The Digium Innovation Award recognizes the best of the best and Clarity has certainly illustrated its inventive use of Asterisk. We are pleased to recognize Clarity for its accomplishments and look forward to highlighting future innovations from the Asterisk growing community."
Asterisk innovators are invited to participate in the 2012 competition by submitting an application online.
Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.
The Digium logo, Digium, Asterisk, Asterisk SCF, Switchvox, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.