Total Cost of Ownership Evaluation Shows Savings of 60 to 80 Percent on Digium Switchvox Solution Over Competing VoIP Phone Systems

Switchvox Unified Communications Solution Eliminates Cost of Business-critical Add-ons for SMB Customers

HUNTSVILLE, Ala., March 1, 2011Digium®, Inc., the Asterisk® Company, published the results of a total cost of ownership (TCO) study that compares both the initial investment costs and total, five-year costs of its Switchvox unified communications (UC) solution to competitive IP PBX products. The results indicate that small- and medium-sized business (SMB) customers can achieve 60 percent savings on their initial investments and as much as 80 percent on the TCO over five-years with the Switchvox UC solution. Based on Asterisk, the most widely used open source telephony software, Switchvox provides all the functionality and stability of a sophisticated IP PBX platform at a fraction of the cost.

In-Stat predicts that by 2013, nearly 80 percent of businesses are expected to have adopted voice over IP (VoIP) phone systems, a rapid rise from half that number in 2009. Full-featured unified communications systems combine VoIP, messaging and presence with business data to improve employee efficiency. However, traditional UC vendors can charge SMBs big fees-in some cases, hundreds of thousand of dollars over a five-year period-for their phone systems. Most of this cost is the result of fees for system "add-ons." This includes fees for adding separate voicemail servers, fees for mobile accessibility, fees for integration with other business software or CRM systems, and charging for critical features such as conferencing, interactive voice response (IVR) and call queues.

Leslie Conway, vice president of global marketing at Digium, commented: "When SMBs are evaluating UC solutions, it's worthwhile to do a feature by feature comparison and evaluate the associated costs for the number of users needing those features. The potential savings on that total investment could translate to $80,000 on the average phone system over time. Our customers are in the unique position of making a buying decision that could eliminate $50,000 or more off their initial investment, while gaining enterprise-class features from a true unified communications solution."

NP Information Systems, a Seattle-based Digium certified partner and reseller of Switchvox, often works with its SMB customers to compare features across business phone systems and identify potential cost savings. A recent customer, Clear Creek Telephone & Television, needed to replace its phone system with VoIP functionality but also required substantial customization. Formed as a co-op in the 1900s, the company has a century of experience providing telephone, cable and Internet service to businesses and residents of Oregon City and Redland, Oregon. "They'd first considered a ShoreTel system, but getting all the features they needed would have exceeded their budget," said Vince Preece of NP Information Systems.

"By the time we added all the individual features we needed, that weren't included in the standard price, that ShoreTel phone system would have been five times the price we paid for Digium's Switchvox solution," said Rick Lundh, IT Manager for Clear Creek Telephone & Television.

More results from the Digium TCO Study are available in the free IP Communications Buyer's Guide, "Realizing the Proven Value of Unified Communications."

For more information about Digium's Switchvox phone system, visit

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About Digium

Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at and



Julie Webb
Digium, Inc.
+1 (256) 428-6203
[email protected]