Asterisk Support Options

From the maintainers of the Asterisk Open Source Project.

Asterisk Support Entitlements Chart

Asterisk® Support Levels and Benefits Single System
Level 1
Single System
Level 2
Level 3
Level 4
Guaranteed SLA
Level 5
Supported Systems (Servers) 1 1 5 10 Call
Additional Server Price X X $495 $395 Call
Named Contacts 1 1 1 3 3
Supported Software (1)          
Asterisk X
Certified Asterisk
Problem Resolution Support (2)          
Support Cases (Incidents) 2 5 10 Unlimited Call
Remote Troubleshooting
Telephone Access Hours 12 x 5 24 x 7 24 x 7 24 x 7 24 x 7
Web Case Management
Web Case Initial Response Time 48 Hours 48 Hours 4 Hours 4 Hours 4 Hours
Guaranteed Service Level Agreement X X X X
One (1) Year Agreement (USD) $595 $1,995 $3,995 $7,995 Call
Three (3) Year Agreement (USD) $1,605 $5,385 $10,785 $21,585 Call

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1 Supported Software: Support Levels 1-4 cover Core modules of the current major Asterisk LTS releases and many of Digium's Asterisk add-on components. Support Level 5 applies only to Certified Asterisk as specified by the customer's support agreement with Digium. For more information about current LTS and Standard releases of Asterisk, please see the Asterisk Versions wiki page. What are Core modules?

2 Problem Resolution Support: Need help? Digium's technical support team is there to back you up. If you require assistance with installation, have configuration questions, or need some help troubleshooting, then give us a call. Or open a case from the Digium customer support portal. In either case Digium will work with you to make your Asterisk solution a success.

The terms of subscriptions are governed by the formal Asterisk Support Agreement. Please refer to the agreement for the full legal details of your Support. In the event that this page and the formal agreement disagree over a point, the Asterisk Support Agreement takes precedence.