Providing Call Center Solutions

Today’s customer demands quality customer service. Delivering the world-class customer experience they expect creates unique and demanding communications needs for today’s call center phone systems. Whether your company requires basic call routing to a group of sales or support staff, or advanced Automatic Call Distribution (ACD) functionality with advanced ringing strategy and detailed reporting, Switchvox has the feature set to make it happen.

Create an Amazing Customer Experience

With Switchvox queues, you get to decide how customers flow through your organization. You set up what messaging customers hear, who they talk to, and what options they receive. Easily record and playback targeting messaging and advertisements for each business unit to ensure your company’s vision is passed to your customer.

Switchvox call center phone system has tools to ensure your customer’s experience is smooth and fast. You can set wait time thresholds and back up call routing so your customers never get stuck in your queue or in a never-ending loop. With built-in Salesforce and Sugar CRM integration, customers won’t have to repeat their information to agents along the way.

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Control Your Agent Experience

Switchvox gives you complete control over the flow of calls in and out of your call center. You decide which agents are in each queue, which order the agents receive calls, and what information each agent receives for every call.

Switchvox also provides powerful training tools to ensure that your agents are performing to your standards. You call center supervisors can listen in on calls with Monitor, talk to your agents during a live call with Whisper, or actively engage in complex calls with Barge. A full on-demand or scheduled call recording solution is included with Switchvox to archive calls or to provide a library of training material for each agent.

Get Business Intelligence

Switchvox provides detailed reporting for your call center supervisors, both in real-time and on-demand, so they can make intelligent decisions and changes based on actual call data. Supervisors can generate reports on the fly, output data to Excel, or automate and have reports emailed to them at the exact time they need them.

The Switchboard provides a Call Queue panel with information for each queue and each queue member that’s updated in real-time. Get instant data on total calls, abandoned calls, log in times, number of calls waiting and more. Need to create a call center wallboard? The Switchboard is the solution

See how Switchvox improves your markting campaigns! Watch The Webinar

Run Successful Campaigns

Switchvox can provide your call center the tools to not only support your valuable customers, but to attract more. You can get more out of your inbound and outbound marketing campaigns with easy to use tracking and reporting features included with Switchvox. Create and designate unique phone numbers for each campaign, create strategic call routing and messaging for each number, and track your results to ensure your getting your required return on investment from your marketing efforts.