Why Choose Digium?
Choosing a phone system can be complicated. When you need to make the right call, Digium has the answer.
Select the category that best fits your phone system needs
Small Business Automation
Make your organization look bigger with enterprise-class features on a small business budget.
This video series explores the powerful UC tools and calling features of Switchvox.
Call Center Functionality
Optimize your inbound calling experience to increase customer satisfaction and improve SLA metrics.
Your Business on Your Time
Missed business calls are inconvenient and can result in dissatisfied customers or lost revenue. With the Digium Switchvox phone system, you will never miss a call, no matter where you are!
IP Phones for Switchvox
Business phones are an integral part of any communications solution. Digium IP phones for Switchvox offer an unmatched feature set at a budget-friendly price.
Reception the Right Way
With Digium’s Switchvox phone system, your company can deliver a consistent, professional impression with either a friendly, approachable, live receptionist or an automated Interactive Voice Response.
Switchvox Softphone Highlights
The Softphone Everyone’s Talking About! Never miss a call, even when you are away from your desk.
The Value of Voicemail
Your business voicemail should be convenient, not cumbersome. Special access codes, dial-in numbers and confusing prompts belong in the past. With voicemail features from Switchvox, you’re in full control of your voicemail.
Switchvox Click to Dial
It’s time to stop writing down phone numbers that you’ve found on the web. Break the cycle and use Switchvox Dial for Chrome and Firefox to dial phone numbers directly from your web browser. Switchvox makes it simple, too.
We’ll walk through the features of the browser-based Switchboard, including the layout, widgets, call queues, and wallboard.
See how Switchvox's advanced voicemail options give you full control over how, when, and where you review your voicemail messages.
Learn more about particular calls, maintain SLAs and Metrics, and export your call data with Switchvox reporting. Reports are included for every user at no extra cost.
Learn how your contact center, tech support, or help desk can manage calls with ease using the web-based Switchvox Switchboard.
Switchvox Admin | Managing Extensions
See how easy it is to create and manage users, extensions, or permissions with Switchvox’s intuitive, web-based Administrator portal.
Switchvox Admin | Troubleshooting and Maintenance
Watch an overview of how to use Switchvox’s web-based Administrator portal to create new users, complete with group permissions, and set security settings and voicemail.
Whether your business offers a call center, contact center or help desk, Switchvox can help optimize your inbound calls through call queues, interactive voice response, and more.
A Better Experience
With Switchvox call center features, agents can efficiently direct and answer calls, giving both customers and employees the calling experience they deserve.
Empower Your Workforce
Switchvox offers your agents the intuitive Switchboard interface with call control, allowing them to manage your customers' inbound call distribution with ease.
Customizable Call Flows
Enhance customer experience and keep hold times to a minimum by allowing your agents to create as many call queues as they need for call backup, overflow, or prioritization.
Slay Your SLAs
With Switchvox, there is no additional software required for monitoring call center statistics or getting detailed reports, allowing you to efficiently optimize your service level agreement metrics.
Switchvox for Salesforce
Switchvox works within Salesforce, one of the world’s most widely-used CRM applications, to handle common tasks for you so you can focus on your customer.