Switchvox Features

All Features Included

Digium's Switchvox gives your company a robust UC feature set without the hassle and expense of complex licensing models. All Switchvox features are included for every user! No longer do you have to worry about the added expense of feature licenses if one of your staff members needs more functionality. Have a newly promoted employee who now needs to record calls? Great, just click a button to turn it on!

switchvox features checklist

Ready to see Switchvox features in action? Tour Switchvox

switchvox features

Many Products In One

The Switchvox features set provides many products in one server and under one license. Traditional phone systems would require dedicated and costly servers and individual feature licenses for major applications like voicemail, faxing, and and IVR’s. With Switchvox, your company can simplify its communications down to one powerful solution. Get mobile apps, call recording, desktop faxing, ACD, presence and much more all in one turnkey solution-all in one price.


Call Control

Click-to-Dial

Click-to-dial any contact in your Contacts and Tags widget or directory panel.

 

Hold

Put a call on Hold using the button on your IP phone, or from the Switchboard. You can customize the Music on Hold that plays until you resume the call.

 

Transfer

With Switchvox, you can easily transfer incoming calls or active calls to another extension using your deskphone, the Switchboard or the Switchvox Softphone. Set the transfer rules for incoming calls so you can check the call first, then transfer, transfer without checking, or send the call straight to voicemail.

 

Conference

Create 3-way conferences with your IP phone or your Switchvox Softphone.

 

Call Parking

With Call Parking, you can quickly make a call available to any extension. This is a great tool for when you need to go to another area of your building and pick up a different phone, or when you need to find someone else to help your caller.

 

Intercom/Paging

You can use Switchvox extensions for paging and intercoms: overhead paging, direct to an extension, and 2-way intercom conversations.

 

Switchboard

Switchboard is a web-based user productivity tool. It gives every user a bird's-eye view into the phone system and provides tons of call control and visibility features.

 

Dial Box

Enter a number and dial a number directly from the Switchboard.

 

My Calls Widget

Switchboard widget that allows you to control incoming calls by answering, sending them directly to voicemail, or ignoring them. The My Calls widget also allows a user to control active calls by placing them on hold, transferring, and recording on demand.

 

Call Parking Widget

This Switchboard widget allows every Switchboard user to view calls parked and answer them with a simple click.

 

Device Switch

Device switch allows users to seamlessly move calls from one device to another.

 

Call Management

Acknowledge Call

Protect calls from being answered by unauthorized individuals when an employee's call is ringing a home phone, mobile phone, or even a Switchvox extension in a common area.

 

Call Forward

With this Switchvox feature you can forward your calls immediately or after a few rings, and forward them differently based on a Time Frame. It's your decision, and it's easy to set up.

 

Call Cascade

The Cascade Calls action will ring your phones one at a time in an attempt to find you.

 

Find Me Follow Me

Activate your call rules right from your mobile device. If you are in an offsite meeting and can't be disturbed, it's easy to send your calls to voicemail.

 

Incoming Call Options

If you can't answer a call, you have several options to dismiss it: transfer, ignore, or send to voicemail.

 

IVR

Automate your call flow with the Switchvox IVR. Easily create simple things such as automated attendants, or advanced applications such as payment over the phone and database queries.

 

Maintain Caller ID

Pass caller ID information onto your cell or home phone when calls get forwarded to those devices.

Notifications

Switchvox Notifier automatically displays screenpops for incoming calls. If an incoming caller ID matches one of your Outlook contacts, Notifier displays the contact’s information (picture, name, number, and email address if available).

 

Outgoing Caller ID Control

Switchvox lets you set the same caller ID for your entire company, or set it differently for groups or a single phone extension.

 

Personal Call Rules

Call Rules, commonly known as find-me-follow-me, allow each user to control how calls get to them and where. Send calls to your mobile, home phone, or directly to voicemail and more.

 

Send to Voicemail

Switchvox personal call rules can send your calls to Voicemail after a few rings, immediately, or either one based on the time of day. If you don’t want to receive any calls past 8:00PM, you can easily create a call rule to accommodate that.

 

Attach Status to Call Rules

Attach status options to your call rules so all you have to do to change your rule is to change your status.

 

Contacts

Contacts

Contacts can include numbers for your Switchvox coworkers, and external phone numbers stored in Switchvox.

 

Directory

The directory widget includes the entire company directory and can be dynamically searched to find the contact you need. The directory shows status information for each employee as well as access to a users contact card for further interaction.

 

Favorites

Users can create a Favorites list, which includes contact they interact with frequently. Once a contact is a favorite, a user can see their status and whether they are on the phone.

 

Contacts and Tags Widget

The Contacts and Tags Widget contains all the contacts that a user has subscribed to, giving them access to call control tools and collaboration features through the Switchboard.

 

Contact Cards

Contact Cards display the contact information for a user and allow a user to communicate with them in a number of ways right in the Switchboard.

 

Status

Users can change their status to Available, Away, Do Not Disturb and more, including custom status options. Users can also see the status of others through the Switchboard, a Digium IP phone, and the Switchvox Softphone for iOS and Android.

 

Tags

Tags are introduced into Switchvox 6 as a simple and useful way to manage your company’s contacts. Now you can assign custom tags to every contact, like Sales, Support, or Accounting. Users can then add tags to their contact list which will automatically update when changed.

 

Call Training

Monitor

Monitor allows a user to listen in on calls when they have the appropriate permission.

 

Whisper

When a user has the appropriate permission, Whisper allows them to listen in on calls and talk to their employee without the caller hearing.

 

Barge

When they have the appropriate permission, Barge allows a user to join another user’s call, on demand.

 

Call Recording

Record your own calls or other users’ calls that you have permissions over on the fly. You can also schedule calls to be recorded automatically.

 

Scheduled Call Recording

Recordings can be scheduled to record a users or groups calls over a certain period of time. These recordings are saved and can be retrieved on demand or sent to an FTP server for archiving.

 

Contact Center

Real-Time Reporting

Switchvox provides real-time analytics through the Switchboard for contact center supervisors and agents to help make on the fly staffing and call flow decisions.

 

Wallboard

Switchvox includes a Wallboard widget that enlarges key call center data for easy viewing on a call center floor. The wallboard widget includes: number of calls waiting and the max wait time, the log in status of the queue agents and how many are busy, and the number of calls taken.

 

Call Queues

Call Queues allow you to route calls to groups of people to create simple hunt groups or advanced call center queues.

 

In Queue Call Routing

Create simple rules to ensure customers don't wait too long or get stuck on hold.

 

In Queue Music and Messaging

Each Switchvox Call Queue can have its own Music on Hold experience. This lets you offer music, information, or announcements targeted right to those queue callers. It's easy to create a MoH group for your queue and upload MP3 files, and suddenly that queue is a more interesting place for your customers.

 

Queue Announcements

Members of multiple queues and those employees that take a combination of direct phone calls and queue calls can tell what kind of call they're answering by listening to the queue announcement that plays when they answer the phone.

 

Queue Experience

With Switchvox call queues, you can create the best experience for your customers. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.

 

Queue Log

Find out all the details about every call that comes to a Switchvox queue. See how many calls have been dropped, abandoned, and redirected. Correlate data from the logs and reports and see trends with your calls to better staff your queues and manage your calls with Switchvox.

 

Queue Reporting

Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. When you can see what's happening in your queues, you can continually improve your sales and customer service processes.

 

Queue Status

See the calls that are happening in a call queue at the moment, plus the day's statistics on a queue and its members. Those statistics include the number of completed and abandoned calls, and member information such as completed and missed calls, login and paused time.

 

Ringing Strategies

Each queue can have its own ringing strategy. Choose from Ring All, Round Robin, In Order, and more.

 

Queue Call Control

In the Queue Calls Waiting widget, Switchvox now gives contact center supervisors and managers the ability to move a call to the top of the queue, send a call to a specific agent, or answer a call themselves.

 

Remote Agents

Switchvox allows remote employees or employees from multiple offices to be a part of company call queues.

 

Collaboration

Chat

The Chat panel lets you chat with your Switchvox co-workers to receive quick responses.

 

Video Chat

Switchvox includes one-to-one video chat to add a new dynamic to your conversations.

 

Conference Rooms

With a Meet Me Conference Center, each of your phone extensions can have its own conference room. The extension-owner can even control the audio conferencing experience with announcement options, as well as specify who can talk in the conference.

 

Screensharing

Switchvox users can share their screen with other users on the system or external customers.

 

Multimedia Chat

Users can have one-to-one video chats and screensharing sessions with people outside of Switchvox using the guest chat link.

 

Mobility

Switchvox Softphone

The Switchvox Softphone allows users to have complete call control as well as access to contacts, status, and visual voicemail from their iPhone or Android smartphone. Calls can be made over WiFi, LTE, 4G, or 3G.

 

Call Control

Using the Switchvox Softphone for iOS and Android, mobile users can make and receive, transfer, conference, and record calls from anywhere.

 

Choose Your Connection

The Switchvox Softphone allows a user to choose which connection to use to make and receive calls. Choose between available WiFi, LTE, 4G and 3G connectivity on the fly.

 

Status

Mobile users can change their status from the Switchvox Softphone as well as view the status of others.

 

FMC

Users can select up to six phones of any type, including VoIP, digital, analog, smartphone or a soft phone, to converge with their Switchvox extension. The user can now route, record or transfer calls appropriately, at any location.

 

One Extension-Multiple Devices

Through Fixed Mobile Convergence, users can have multiple devices connected to their extension and share the same voicemail box as well as share one contact number to reach them.

 

Pass Extension Caller-ID on Mobile Calls

All calls made through the Switchvox Softphone for iOS and Android pass the users work Caller ID information, helping users maintain work/life balance.

 

Voicemail/Messaging

Blast Voicemail Groups

Voicemail messages can be automatically forwarded to another extension, or to Extension Groups. This is great for customer service, but also for internal announcements.

 

Custom Voicemail Greetings

Create a different voicemail greeting for every situation.

 

Unified Mailboxes

Each Switchvox phone extension has a one-stop IMAP mailbox for voicemail messages and faxes. You can subscribe to it using your favorite email client, or the Switchvox Web Interface.

 

Voicemail-to-Email

Users receive an email notification to any email client that includes a .wav file of the message so they can listen to the message from anywhere.

 

Visual Voicemail

See all your voicemails and click to listen. No more dialing into your voicemail and having to cycle through your old ones.

 

Voicemail For Every User

Voicemail is included for every user and the system administrator can determine the space needed for each person.

 

Voicemail Widget

The Switchboard includes a Voicemail Widget that allows a user to listen to, delete, and transfer voicemails from their desktop.

 

Web-based Management

Automated Back-Ups

Switchvox lets you set up an automated backup schedule, with file-transfer to the FTP server of your choice. You can also create a immediate backup anytime you need to.

 

Virtualization Support with VMware

Driven by VMware’s disaster recovery capabilities and scalability, Switchvox support for VMware eliminates the need for a dedicated appliance and provides small and medium size businesses with a phone system that is able to meet the needs of an enterprise at a fraction of the cost.

 

Custom Time Frames

Switchvox goes way beyond standard Day and Night modes with custom-defined Time Frames. Need to route calls because it's Thursday? No problem. Closed for the holidays? It's easy to create the Time Frames you need.

 

Extension Management

Administrators have complete control over moves adds and changes for extensions using the web-based Admin Portal.

 

Extension Permissions

Switchvox makes it simple to manage your phone extensions. Templates and Groups make it easy to create and organize extensions, and bulk-management tools help you create and modify multiple extensions at the same time.

 

Extension Templates

With Switchvox Extension Templates, you can easily set up phone extensions with a pre-determined set of options. This makes it easy to set up new employees in each of your functional groups.

 

Extension Groups

With Switchvox Extension Groups, you can easily manage your Switchvox extensions. Groups are helpful for managing things like Call Queue members and outgoing caller IDs.

 

Multi-Language Support

The Switchvox interface is available in English, Spanish, Italian and French.

 

Flexible Outgoing Rules

With Switchvox you have total control over how to make calls: send inter-branch calls to a peered Switchvox, route 911 to an analog line,; send international calls to a VOIP provider, etc. This can help you save money, and protect against downtime.

 

Multiple Admins

Switchvox Sub-Admins can be set up to do everything the main admin can do, or just a few tasks. This lets you share the administrative responsibilities, but control who is able to do what.

 

Music On Hold

Whether it's music or announcements, simply upload your original or purchased MP3 audio files to Switchvox.

 

Peering

Switchvox systems can be linked together ("peered") simply through your internet connection, so you can easily make calls among your offices. This allows for quick-and-easy dialing, and more importantly, a big cost-savings for your company.

 

SNMP Monitoring

Switchvox publishes a comprehensive set of SNMP OIDs so that you can monitor the state of the Switchvox server, your VOIP providers, phones, current calls, and more.

 

Integrations

Salesforce.com

Utilizing the OPEN CTI standard, users can match calls with Salesforce records, log calls directly from the Switchvox plugin, click to dial from anywhere in Salesforce, and save time with an automatic screen pop.

 

Extend API

The Extend API lets you build integrations with Switchvox using common programming languages such as PERL and PHP.

 

Firefox

Firedialer, another great free plug-in available for Switchvox, enables click-to-call for any phone number on any webpage you're looking at.

 

Google Maps

This Switchboard Panel shows you where your caller is on a Google map, based on area code and prefix. A handy popup lets you scroll through previous callers’ locations.

 

Chrome Dialer

This extension makes it easy to dial a phone number on a webpage. To use it, click on a highlighted phone number, and when your phone rings, pick it up to connect to the call.

 

Analytics

Call Logs

Find out all the details about every call your Switchvox has ever handled.

 

Call Reporting

View graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an IVR.

 

Mobile Worker Reporting

Switchvox gives managers and supervisors the ability to run reports on all employees, including those in-house, at another office location, remote, and/or mobile.

 

Scheduled Reports

Regularly scheduled reports can be emailed as HTML, XML, or a chart.