Switchvox delivers professional ad-hoc and scheduled reporting data on every call in and out of the phone system.
Available as easily deliverable web-browser based charts, tables, and logs, or as XLS or XML raw data files, businesses gain tremendous value when presented with appropriate data. With management staff able to easily visualize call-flow data, staffing and phone system configuration changes to better suit business needs are no longer a guessing game. And with end-users able to view their entire call history and logs, no longer are administrators tasked with looking up that customer’s phone number, who forgot to leave a business name or phone number.
Call Center Reporting
Switchvox offers a complete suite of Queue Reports that give call center & contact center supervisors and managers the information they need to make sure their goals are being met. Completed calls, abandoned calls, log in times, and many more metrics can be measured by hour, day, month or year.
Reports Now and Later
When call center supervisors and managers, such as Sales Directors, require information, they need it now. Waiting for a report is simply not acceptable. They need to have the tools and data available to make changes on the fly. Switchvox provides real time queue statistics in the Switchboard Queue panel, and provides up-to-date statistical data in the administrative reporting suite. With the Switchboard Queue panel, it’s easy to see how each group and each member of that group is performing. At a glance, queue metrics such as how many calls are waiting and for how long are immediately visible. But what happens when you need consistent data, at scheduled intervals?
Once you find the report you like, you are able to determine how often and exactly what time you want it delivered and Switchvox will email it to the necessary staff, automatically, on the schedule you set. Eliminate the wasted time of generating manual reports and spend more time generating business.
Reporting and Analytics Features
Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. When you can see what's happening in your queues, you can continually improve your sales and customer service processes.
View graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an IVR.