Complete Call Control
Take control of your communications with the Switchvox Switchboard. Included for every Switchvox user, the Switchboard provides all of the tools you need to thrive in today’s fast-paced communications landscape. The Switchboard is much more than just call control with its powerful and customizable features. The Switchboard works like a virtual operator panel with the ability to receive, transfer, record, park, and monitor calls with the click of a mouse. It also provides advanced call queue monitoring and managing capabilities, and so much more - all from the comfort of your web browser.
Access From Anywhere
The Switchvox Switchboard requires no special software, hardware, or license keys. There’s nothing to download or install, and because it’s browser-based, you can access it from anywhere. With a powerful yet intuitive interface, the Switchboard provides simple point-and-click access to common Unified Communications (UC) tasks, turning time-consuming and repetitive actions into efficient, time-saving processes.
Advanced UC features available from the Switchboard include:
Dial, Record, Transfer, Hang Up
Monitor, Whisper, Barge
Call Center Functions:
Queue Monitoring, Queue Management, Queue Status
Status/Presence, Chat, Video Chat
The Switchboard is designed so that each and every employee can customize it to their own needs. Every user starts with either an administrator-set template or a blank canvas. From there, users are able to customize their view using widgets, allowing each employee to make the most out of Switchvox and optimize their daily routines.
Like a virtual version of your phone, the My Calls widget allows you to view active calls, see your call history, and access visual voicemail. With the My Calls widget, you can also interact with callers using advanced functions such as Hold, Transfer, and Record- all without physically touching your phone.
Accessing calls that are held not on your extension, but in your phone system, used to be a difficult task. What happens if you forget where the call was held? How long has that caller been parked? Who parked the call? The Parked Calls widget gives you all of this information at a glance, and even provides the ability to pick up the call with no access codes and no special key presses to enter into your telephone.
This widget contains your internal contacts, so you can see your coworker’s status and who they are talking to. You can record, monitor, whisper, or barge into any call. (Permission required)
This widget contains your internal and external contacts. You can quickly dial their number, transfer a call to their extension, or transfer a call to their voicemail. It also shows your coworkers’ status to help you decide how to best communicate with them.
The Queues widget supports multiple panels, including a dedicated Wallboard widget, a My Queues widget to monitor and update your Queue status, manager-type Queue widgets that allow override access to an employee’s queue status, the ability to manipulate the order of calls in queue, and much more.
A new Switchboard widget lets you see each conference participant, who is talking, mute people or kick them out, or end the conference. Owners and administrators of the meet-me room can use the widget.
Make It Your Own
Switchvox gives you the flexibility to integrate other software into one seamless view. You can integrate your CRM or ticketing package, interact with 3rd party devices, and much more - all without leaving your Switchboard. And, because your Switchboard is unique to you, no matter where you log in, your widgets and views will remain the same. There’s no need to re-setup your widgets on each device you use as other stand-alone applications require.