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Warranties

Switchvox appliances come with a standard 1-year warranty, but for a low cost, you can extend the coverage and replacement of your Switchvox appliance for up to 5 years!

About Extended Switchvox Hardware Warranties

For the first 90 days following your warranty Start Date, you may purchase one extended warranty for your hardware. After 90 days have elapsed, Digium will not allow an extended warranty to be applied to your hardware. For example, if you purchase a 3-Year Extended Warranty, you cannot achieve 6 years of warranty by purchasing a second 3-Year Extended Warranty. Your hardware platform is only warranted for the maximum period of the original warranty or any one extended warranty.

For customers who have purchased the Three Year Extended Appliance Hardware Warranty, Digium will, for a period of three (3) years from the Start Date, which is a period of two (2) additional years beyond the Standard Appliance Hardware Warranty of one (1) year, warrant that the product purchased by customer shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions.

For customers who have purchased the Five Year Extended Appliance Hardware Warranty, Digium will, for a period of five (5) years from the Start Date, which is a period of four (4) additional years beyond the Standard Appliance Hardware Warranty of one (1) year, warrant that the product purchased by customer shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions.

For more details, see the Digium Warranty Policy.

Warranties and Expired Subscriptions

If your Switchvox Subscriptions have expired, but your Extended Hardware Warranty is still active, Switchvox Technical Support can help you with any hardware-specific issues. If we determine that the issue is not hardware-related, we may require that you renew your Switchvox Subscriptions before we can provide software-related assistance.

Advanced Replacement

Digium's Switchvox hardware warranties do not provide for advanced hardware replacement. In the event of a failure of your in-warranty hardware, you must follow the procedures given in the Digium Return Policy.

However, the E520, E530, and E540 warranty includes next business day, on-site repair service.  If Digium determines that an issue is related to hardware, Digium will dispatch a technician to arrive on the next business day (assuming the diagnosis and subsequent dispatch occurs before 5pm local time).

Although next business day on-site repair service is not offered on the E510, we want to assist you as quickly as possible in the event of a hardware issue.  To that end the Digium Return Policy includes a "cross-ship" option. This option can expedite your hardware replacement, depending on inventory and shipping options. Cross-shipping requires that we have a credit card on file.

If you are concerned that next business day repair or receiving replacement hardware is not a quick enough option, you should consider purchasing a second appliance (without the software license) for your business.

If your hardware platform is older, or is not listed below, then warranty extensions for your platform are no longer available for purchase.

Warranty products

803-00029 Warranty, Extended to 3 Years For Switchvox E510 Appliances
803-00030 Warranty, Extended to 5 Years For Switchvox E510 Appliances
803-00031 Warranty, Extended to 3 Years For Switchvox E520 Appliances
803-00032 Warranty, Extended to 5 Years For Switchvox E520 Appliances
803-00033 Warranty, Extended to 3 Years For Switchvox E530 Appliances
803-00034 Warranty, Extended to 5 Years For Switchvox E530 Appliances
803-00035 Warranty, Extended to 3 Years For Switchvox E540 Appliances
803-00036 Warranty, Extended to 5 Years For Switchvox E540 Appliances