Switchvox SMB 4.5 Release Notes

Enhancements

  • Phone Feature Packs
    In this release, 'Phone Provisioning Tokens' are updated to 'Phone Feature Packs.' You must reboot each of your Configured phones if you want to take advantage of the new features.
    • Phone Setup - Now you can set an Alternate Host and up to 3 extensions on each phone. Across all phones you can set custom digit map information, an NTP server, and a security option that instructs the phones to only accept calls from the PBX. You can also reboot some or all of your Configured phones.
      (See 'System Setup > Phone Setup')
    • Distinctive Ringtones: Administration - Admins can upload system-wide ringtones for use by Configured Polycom phones. Also, two new IVR actions let admins set and remove a 'hint' so that extension-owners can set a distinctive ring based on a caller's IVR selections.
      (See 'PBX Features > Distinctive Ringtones' and 'PBX Features > IVR Editor')
    • Distinctive Ringtones for Extensions (Polycom Only) - Extensions can use system-wide ringtones, or upload their own. They can also create 'Ring Rules' that cause their phone to ring differently based on the caller or call-type.
      (See 'Settings > Phone Features')
    • Phone Features (Polycom Only) - Extension-owners can show Extension Profiles on their phone, set the number of line keys that the extension uses, and interact with PBX applications right on the handset.
      (See 'Settings > Phone Features')
    • Phone Features (Polycom and snom) - Extension-owners can customize line labels, auto-answer Switchboard-initiated calls, and disable the missed calls notification.
      (See 'Settings > Phone Features')
  • Extension Profiles with Pictures
    Phone-type extensions now include a picture, title, and location. This can be edited by the extension-owner. Profiles are shown in a new Switchboard Panel, and on Polycom phones that have a Phone Feature Pack.
    (See 'Extensions > Manage Extensions' or 'Settings > Modify Account')
  • Permissions for Phone-type Extensions
    There are several new permissions on Phone-type extensions, including Record Calls, SIP Phone Applications (available with Phone Feature Packs), and using or uploading ringtones.
    (See 'Extensions > Manage Extensions')
  • Language Support
    The 'admin' user, sub-admin users, and extension-owners can each select a language for the PBX's UI. Related sound packs are available.
    (See 'Machine Admin > Manage Admins' or 'Settings > Modify Account')
  • PBX Monitoring
    A set of SNMP OIDs is now published to monitor the PBX server, phone status, current calls, VOIP providers, and more.
    (See 'Machine Admin > Network Settings')
  • Event Notifications
    Two new events have been added to the URL Manager: On Incoming Call and On Outgoing Call.
    (See 'System Setup > URL Manager')
  • Updated Polycom firmware
    • Most models: SIP 3.2.2 and bootrom 4.2.1
    • Discontinued phones (301,501,600,601,4000) do not receive new firmware
  • Updated snom firmware
    • 3xx phones: 7.3.30
    • 820 phone: 8.2.11
    • 870 phone: 8.3.6
  • Note
    As a result of changes that Polycom, Inc. has made to their VVX 1500 phone, video calling is now available on that phone.

Issues Resolved

  • Updating an extension no longer fails under a particular set of rare circumstances.
  • Switchboard click-to-Intercom no longer fails under a particular set of circumstances.
  • The Directory 'search-by-last-name' now begins with the first word in a multi-word last name.
  • The URL Manager events 'Agent Logged In' and 'Agent Logged Out' now include logging in and out using the Switchboard queue panel.
  • Changes to the Switchboard phonebooks are now immediate (the Switchboard does not need to be reloaded).
  • Ringback is now forced for certain Call Rules where ringback was not heard.
  • The 'Change Language' IVR action now persists for system extensions, even outside of the IVR.
  • Core stability has been improved.
  • PRI stability has been improved.
  • General display has been improved under IE8.