Find Support for Your Product
- Switchvox Cloud
- IP Phones
- Telephony Cards
- VoIP Gateways
- SIP Trunking
- Asterisk Software Add-ons
The Switchboard is an award-winning user productivity tool included for every Switchvox user. Switchboard gives each extension a bird’s-eye view into what it going on with the company’s communications in real time, and powerful control over their phone calls.
Arm Your Employees With Vital Information
Nothing is more valuable than good information. Imagine how much more efficient your team could be if they knew who was calling, what company they were from, where they were calling from, and had all the notes from that customers last call, all before they answered the phone! Switchboard not only gives users caller ID information, but demographic details from Google Maps, title and location information for internal employees. If your company uses Salesforce.com or Sugar CRM, you can get detailed account information and call notes delivered straight to your Switchboard before you would ever answer a call.
Simple, Yet Powerful Training Tools
Switchboard provides managers with powerful, yet easy to use training tools so you can ensure that your team is saying and doing what they’ve been trained to do during a call.
Supervisors can listen into live calls with a click.
With whisper, supervisors can not only listen to the call, they can speak to their team member without the customer knowing they are there, allowing for training during a live call!
Barge allows supervisor the ability to become part of an active call. If a call needs management intervention for any reason, they can pop in with a click of the mouse.