Integrating With CRM Systems - Salesforce

With "big data" and the focus on improving customer service in every business, it's even better when your phone system can take advantage of data. It's another advantage of Unified Communications - you can integrate with systems like Salesforce or SugarCRM and know more about every caller the minute you pick up the phone...

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Improving Customer Experience with Your Phone System

When looking for a solution for a mid-size business that supports between 50 and 150 users, you will want the value of a business phone system with the features designed for large enterprises. How do you make the best decision when investing in your office communications system?

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Why is interoperability important?

Ensuring that you have maximized your IT investment is important and is often a consideration as you shop for a new phone system. For budget-conscious business decisioin makers who want to simply preserve a connection to a legacy IP PBX as they plan for the transition to a UC system, gateways are the answer...

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